# STL file won’t import
**URL:** https://discourse.shapr3d.com/t/stl-file-won-t-import/28708
**Category:** Modeling Questions
**Created:** [November 1, 2023, 9:48pm UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708 "2023-11-01T21:48:44Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Allie1294](https://discourse.shapr3d.com/u/Allie1294)
#### Post date: [November 1, 2023, 9:48pm UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708/1 "2023-11-01T21:48:44Z")
.stl file not importing. Just loads and then when done nothings been imported.
Using iPadOS 17.0.3
App Version 5.493
Tried to add a screen recording of the loading but says I can’t because I’m a new user. I’ve searched and searched for a solution but none have helped. I have updated the app, my iPad does need an update but this has been happening randomly before the new OS update came out. Some .stl files import and load without a problem. The current file I’m trying to import is 95MB but I’ve imported higher MB without issues.
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### Author:  [@Allie1294](https://discourse.shapr3d.com/u/Allie1294)
#### Post date: [November 2, 2023, 7:37am UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708/2 "2023-11-02T07:37:36Z")
Then after so long it quits and nothings been imported [Loom | Free Screen & Video Recording Software | Loom](https://www.loom.com/share/5796a26245e2434a8fdd7d5b352be940)
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [November 2, 2023, 11:58am UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708/3 "2023-11-02T11:58:49Z")
Hi,
Please open a support ticket and attach the problematic file. .stl-s can be broken in many ways, and though we do our best to fix them, sometimes it just not possible. We will know more after investigating the file.
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)
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### Author:  [@Allie1294](https://discourse.shapr3d.com/u/Allie1294)
#### Post date: [November 3, 2023, 7:55am UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708/4 "2023-11-03T07:55:22Z")
I’m trying to submit a ticket but every time I try to upload the .stl file it ends up say it took to long and the connection was lost.
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [November 3, 2023, 9:30am UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708/5 "2023-11-03T09:30:52Z")
Could you upload it to Goggle drive or similar, and share the link in the support ticket?
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### Author:  [@Allie1294](https://discourse.shapr3d.com/u/Allie1294)
#### Post date: [November 3, 2023, 11:00am UTC](https://discourse.shapr3d.com/t/stl-file-won-t-import/28708/6 "2023-11-03T11:00:36Z")
I got it fixed thank you though 🙂