# Stuck and sticking

**URL:** <https://discourse.shapr3d.com/t/stuck-and-sticking/2487>\
**Category:** Modeling Questions\
**Created:** [June 5, 2018, 7:23pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487 "2018-06-05T19:23:22Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Carl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/carl/32/2278_2.png) [@Carl](https://discourse.shapr3d.com/u/Carl)\
**Post date:** [June 5, 2018, 7:23pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/1 "2018-06-05T19:23:22Z")

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![44A36D75-62FA-44D7-B289-0CB6A8CDAB33](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/5/5271fc753ab3419362ce5f6a971854ce7eeaac99.jpg)  
On TRANSFORM I’m trying to move and it’s gone extruded and stuck  
Last half an hour … any clues please ?  
Carl

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 5, 2018, 7:24pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/2 "2018-06-05T19:24:53Z")

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It’s hard to tell what’s the problem from a picture. You can restart the app, and you won’t lose data, don’t worry.

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**Author:** ![Carl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/carl/32/2278_2.png) [@Carl](https://discourse.shapr3d.com/u/Carl)\
**Post date:** [June 5, 2018, 7:37pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/3 "2018-06-05T19:37:17Z")

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Re start … how do I do this ?

Transform tool problem

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 5, 2018, 8:14pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/4 "2018-06-05T20:14:17Z")

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Press the home button twice, and swipe up the app.

> **[How to force an app to close on your iPhone, iPad, or iPod touch](https://support.apple.com/en-us/HT201330)**
>
> If an app won’t respond, you can force it to close.

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**Author:** ![Carl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/carl/32/2278_2.png) [@Carl](https://discourse.shapr3d.com/u/Carl)\
**Post date:** [June 6, 2018, 4:22pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/5 "2018-06-06T16:22:00Z")

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![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/d/d84354b904c0d21071c122e341335d1383535be1.jpg)

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**Author:** ![Carl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/carl/32/2278_2.png) [@Carl](https://discourse.shapr3d.com/u/Carl)\
**Post date:** [June 6, 2018, 4:23pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/6 "2018-06-06T16:23:56Z")

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Hi i’m Really struggling eith this drawing now it’s stuck and won’t load

Thanks

Carl

![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/d/d84354b904c0d21071c122e341335d1383535be1.jpg)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 7, 2018, 6:13am UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/7 "2018-06-07T06:13:36Z")

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It should finish loading, even if it takes a lot of time. When it finished, can you share the workspace file in .shapr format? Then we can debug the issue.

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**Author:** ![Carl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/carl/32/2278_2.png) [@Carl](https://discourse.shapr3d.com/u/Carl)\
**Post date:** [June 7, 2018, 4:25pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/8 "2018-06-07T16:25:32Z")

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Hi Istvan

Did you see the problem I have with the page not loading ?

Carl

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [June 7, 2018, 5:22pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/9 "2018-06-07T17:22:54Z")

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Hi Carl,

would you be able to access these files by connecting your iPad to your Desktop computer, open iTunes and copy if from the Shapr3D there.

Here is a little help here: [https://support.apple.com/en-bh/ht201593](https://support.apple.com/en-bh/ht201593)

Happy to take a look at the problem - we just need to see the files

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**Author:** ![Carl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/carl/32/2278_2.png) [@Carl](https://discourse.shapr3d.com/u/Carl)\
**Post date:** [June 7, 2018, 5:49pm UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/10 "2018-06-07T17:49:10Z")

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Daniel

It’s loaded and I have done what I needed to do 👍🏻

Thanks for the contact …appreciate it

Carl

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [June 8, 2018, 8:49am UTC](https://discourse.shapr3d.com/t/stuck-and-sticking/2487/11 "2018-06-08T08:49:44Z")

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Hi Carl - good news.

If you ever run into a problem like this again, just send us the saved workspace(following the above method) to [support@shapr3d.com](mailto:support@shapr3d.com).