# stuck during file import - transferring to parasolid

**URL:** <https://discourse.shapr3d.com/t/stuck-during-file-import-transferring-to-parasolid/23363>\
**Category:** Modeling Questions\
**Created:** [January 3, 2023, 7:09am UTC](https://discourse.shapr3d.com/t/stuck-during-file-import-transferring-to-parasolid/23363 "2023-01-03T07:09:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![effepi](https://avatars.discourse-cdn.com/v4/letter/e/b3f665/32.png) [@effepi](https://discourse.shapr3d.com/u/effepi)\
**Post date:** [January 3, 2023, 7:09am UTC](https://discourse.shapr3d.com/t/stuck-during-file-import-transferring-to-parasolid/23363/1 "2023-01-03T07:09:05Z")

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I can’t import a .stp file into a new design.  
This is what I do:

1. I create a new (empty) design
2. I select “… → import”
3. I select any of the files I would like to import (that I created via the website “[Convert STL to STP online for free](https://3d-convert.com/en/convert/stl-to-stp.html)”

Shap3r loads the file and shows  
“processing…” then  
“processing source file…” then  
“transfering to parasolid…”

and that’s it. It doesn’t proceed further.

I have ~ 3MB files and I run Shap3r in Windows 10 on an AMD Ryzen 5 2600X with 16GB of RAM and a NVIDIA 2060.  
While displaying “transfering to parasolid…”, Shap3r seems to use 0% of my CPU time, 5.3MB of RAM, 0% disk usage and 0% GPU usage.

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<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [January 3, 2023, 12:20pm UTC](https://discourse.shapr3d.com/t/stuck-during-file-import-transferring-to-parasolid/23363/2 "2023-01-03T12:20:35Z")

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Hello!  
Please open a support ticket using the link below, let us know the version of Shapr3D you are using, and upload the file.

Thanks,

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)