# Student license problem

**URL:** <https://discourse.shapr3d.com/t/student-license-problem/3535>\
**Category:** Modeling Questions\
**Created:** [December 20, 2018, 12:39am UTC](https://discourse.shapr3d.com/t/student-license-problem/3535 "2018-12-20T00:39:12Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [December 20, 2018, 12:39am UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/1 "2018-12-20T00:39:13Z")

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I have requested for student license two weeks ago.

But I still haven’t receive anything.

And the priority support in APP just can’t send features.

Is there anything else I can do right now?

Thanks

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [December 26, 2018, 10:44am UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/2 "2018-12-26T10:44:43Z")

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Anyone here?

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 26, 2018, 10:46am UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/3 "2018-12-26T10:46:10Z")

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We approve every license in 1-2 business days. We send out emails with the news.

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [December 26, 2018, 10:59am UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/4 "2018-12-26T10:59:53Z")

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But it’s been three weeks already since I sent request.

I still only can use free version.

Daniel Rosner [shapr3d@discoursemail.com](mailto:shapr3d@discoursemail.com)於 2018年12月26日 週三，18:56寫道：

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 27, 2018, 2:24pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/5 "2018-12-27T14:24:57Z")

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Please send your student ID to [daniel@shapr3d.com](mailto:daniel@shapr3d.com) and if everything checks out I’ll approve it.

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [December 28, 2018, 5:04pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/6 "2018-12-28T17:04:07Z")

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I have send it yesterday, please check.  
Thanks a lot.

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [January 7, 2019, 12:40pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/7 "2019-01-07T12:40:42Z")

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I feel really bad.  
I’ve send my ID for over 10 days.  
And it’s been over a month since I send the request.  
Still, nothing happened.  
Is it that hard?

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [January 7, 2019, 1:02pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/8 "2019-01-07T13:02:12Z")

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Hi - I’ve seen the message, the problem was that your ID is only valid until 2018. If you send me one that is not outdated I’ll make the upgrade.

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [January 7, 2019, 1:15pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/9 "2019-01-07T13:15:47Z")

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Well, nice move.  
Make me waiting for one month and say it’s outdated.  
Fine I’ll get a new extended card tomorrow.  
Still feel really awful about the way you guys solving the problems.😕

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [January 7, 2019, 1:45pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/10 "2019-01-07T13:45:38Z")

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Hi - thanks for the feedback. We will try to make this process better, usually it’s not a problem. Appreciate your patience and hope you will like the PRO features.

I’ve upgraded your account now until Jan 31th, so you can model in the meantime, but please send me current card to make it a full year.

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**Author:** ![Yhyu](https://avatars.discourse-cdn.com/v4/letter/y/5f9b8f/32.png) [@Yhyu](https://discourse.shapr3d.com/u/Yhyu)\
**Post date:** [January 12, 2019, 1:22pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/11 "2019-01-12T13:22:43Z")

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I don’t want to act like a bad guy.  
But I’m still waiting for my license confirmed.  
I have send you my new legal student ID card.  
However, neither the one year access nor a one month access you told me few days ago appeared.  
Can you just tell me what’s going on with the information I have send.  
This is ridiculous!

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [January 13, 2019, 11:49am UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/12 "2019-01-13T11:49:29Z")

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As I said, I’ve upgraded your account until Jan31st. I have reviewed your pic in the meantime, thanks for the resubmit - I’ve upgraded you account. Sorry if this was a gruesome process, usually it is not, very rarely it happens. Hope you will enjoy the PRO

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**Author:** ![braincreations](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@braincreations](https://discourse.shapr3d.com/u/braincreations)\
**Post date:** [May 31, 2019, 5:51pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/13 "2019-05-31T17:51:29Z")

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Daniel, I’m unsure if you are still with the company but I’d figure I’d try it out since I saw this thread.

I applied for a Student Licences 2 days ago said it would take 2 days to approve… Well came and went and nothing, I contacted customer service and said they found nothing for my username/email for my Shapr3d Account. Is there anyway you can take a look at this for me and get me approved? I have everything that is needed to get approved and I can send over ASAP.

Thank you for your time  
Rachel

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 31, 2019, 7:11pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/14 "2019-05-31T19:11:44Z")

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Daniel is still with us, and that makes us really happy, however @Victor_Shapr3D is taking care of the edu licenses. Sorry for the delay, we will look into it ASAP.

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**Author:** ![braincreations](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@braincreations](https://discourse.shapr3d.com/u/braincreations)\
**Post date:** [May 31, 2019, 7:31pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/15 "2019-05-31T19:31:58Z")

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Oh ok, I just thought maybe I can do it another way instead of trying to upload everything all over again since the first time it didn’t take… But I’ll do it again tonight and hopefully I can get approved 🙂

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [May 31, 2019, 7:56pm UTC](https://discourse.shapr3d.com/t/student-license-problem/3535/16 "2019-05-31T19:56:05Z")

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Hi - we still don’t see any application with your email. Can you please drop me an email to [daniel@shapr3d.com](mailto:daniel@shapr3d.com) and I’ll make sure to make the approval asap