# Subscription auto renewed? But no access **URL:** \ **Category:** Modeling Questions\ **Created:** [September 26, 2021, 4:46pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050 "2021-09-26T16:46:31Z")\ **Posts on this page:** 11\ **Page:** 1

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 4:46pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/1 "2021-09-26T16:46:31Z")

Hi, i use your product from time to time, one month at a time . It has taken money ,£53.99 for the last 4 months .but i haven’t had access for the last 2. I’ve had to delete loads of designs just to work on something new, but I’ve been paying all the time… i just thought the month had ended, and my access had stopped. Now, before you try to correct me, or say that the subscription auto renews unless cancelled, i know this already. What I’m saying is this… i am currently subscribed to your business plan at the most expensive monthly rate, and i do not have access to unlimited features, i only have 2 designs available, no Image import. I deliberately did not cancel this evening ( i only noticed going through my paypal) so you can verify this for yourselves. You guys owe me two months @ £53.99. I am deliberately keeping this public in case someone has had a similar issue. Please do not delete, or ask me to move the conversation to private. I need you to check my status soon as possible so i can then cancel my subscription. Thank you. Tom Collins ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:13pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/2 "2021-09-26T17:13:21Z")

![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/f/f7808fad2699e7e7338db7433edbf1ff64a15293.jpeg) ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:14pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/3 "2021-09-26T17:14:43Z")

This screenshot taken just now… ---

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\ **Post date:** [September 26, 2021, 5:16pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/4 "2021-09-26T17:16:40Z")

Hi! Could you please check the Settings page to see if you are logged in? ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:19pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/5 "2021-09-26T17:19:49Z")

![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/5/58149667b534419268ddb162fdf1fdad40224ee1.jpeg) ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/8/8c8049e8463f07aa58a074a6bee691730271609b.jpeg) ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:20pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/6 "2021-09-26T17:20:29Z")

I’ll look at the settings, but i don’t see what that will change… ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:21pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/7 "2021-09-26T17:21:57Z")

![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/8/8a212408ae8572080c1985c05cfe1788dfacf164.jpeg) ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:23pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/8 "2021-09-26T17:23:37Z")

So… it’s all there, if you read the screenshots you can see the current subscription is the free one, and you can also see the date on the top left hand corner ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:24pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/9 "2021-09-26T17:24:42Z")

…of the first two screenshots after you answered ---

**Author:** ![Tomcol](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@Tomcol](https://discourse.shapr3d.com/u/Tomcol)\ **Post date:** [September 26, 2021, 5:25pm UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/10 "2021-09-26T17:25:28Z")

Thanks for being prompt,i appreciate that ---

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\ **Post date:** [September 27, 2021, 6:44am UTC](https://discourse.shapr3d.com/t/subscription-auto-renewed-but-no-access/15050/11 "2021-09-27T06:44:42Z")

Sorry If I wasn’t clear, I ment the in app Settings page. You might not be logged in: ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/7/7513859e392643e035c953689d4864aea93c6aca.png)