# Subscription issues

**URL:** <https://discourse.shapr3d.com/t/subscription-issues/14889>\
**Category:** Modeling Questions\
**Created:** [September 14, 2021, 2:40pm UTC](https://discourse.shapr3d.com/t/subscription-issues/14889 "2021-09-14T14:40:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jallum](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jallum/32/9085_2.png) [@Jallum](https://discourse.shapr3d.com/u/Jallum)\
**Post date:** [September 14, 2021, 2:40pm UTC](https://discourse.shapr3d.com/t/subscription-issues/14889/1 "2021-09-14T14:40:57Z")

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I’ve been a business subscriber for years now. Recently, you changed your subscription model and increased the prices on the business tier — fine. My current subscription period does not expire until next march, but after a recent software update the app is suddenly harassing me to “upgrade” to the standard plan in order to access more than two of my designs. As you can imagine, it’s quite frustrating. Can someone help fix this, please?

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [September 14, 2021, 3:19pm UTC](https://discourse.shapr3d.com/t/subscription-issues/14889/2 "2021-09-14T15:19:47Z")

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Hi! Could you please update Shapr3D to the latest, 4.10 version and log in to your Shapr3D account to have access to the paid features?

The log-in window can be found in the _Settings_ tab of Shapr3D if you are from an iPad, or under the _Preferences_ menu if you are from a macOS machine.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [September 14, 2021, 4:13pm UTC](https://discourse.shapr3d.com/t/subscription-issues/14889/3 "2021-09-14T16:13:29Z")

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> [@Jallum](#):
>
> Recently, you changed your subscription model and increased the prices on the business tier — fine.

Hi,

We did not change the price for you. You are on the same price as you were before.

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**Author:** ![Jallum](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jallum/32/9085_2.png) [@Jallum](https://discourse.shapr3d.com/u/Jallum)\
**Post date:** [September 19, 2021, 1:41pm UTC](https://discourse.shapr3d.com/t/subscription-issues/14889/4 "2021-09-19T13:41:29Z")

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I understand and appreciate that; my concern was more with the fact that I was no longer able to use the advanced features that are part of my existing subscription, and was being prompted to “upgrade” as my only recourse. It wasn’t obvious from the prompt that I could log back into the app within the settings panel.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [September 20, 2021, 9:16am UTC](https://discourse.shapr3d.com/t/subscription-issues/14889/5 "2021-09-20T09:16:09Z")

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> [@Jallum](#):
>
> I understand and appreciate that; my concern was more with the fact that I was no longer able to use the advanced features that are part of my existing subscription, and was being prompted to “upgrade” as my only recourse. It wasn’t obvious from the prompt that I could log back into the app within the settings panel.

No, that’s not the case, you are probably signed out from the app. You have been grandfathered on the old price, and should have access to all the features. If that’s not the case, please check if you are logged in, or contact [support here](https://support.shapr3d.com/hc/en-us/requests/new) and we will help you resolve the issue.