# Subscription Pricing and Contact Form issues

**URL:** <https://discourse.shapr3d.com/t/subscription-pricing-and-contact-form-issues/35833>\
**Category:** Modeling Questions\
**Created:** [January 1, 2025, 3:52pm UTC](https://discourse.shapr3d.com/t/subscription-pricing-and-contact-form-issues/35833 "2025-01-01T15:52:17Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![SCALEMODEL](https://avatars.discourse-cdn.com/v4/letter/s/77aa72/32.png) [@SCALEMODEL](https://discourse.shapr3d.com/u/SCALEMODEL)\
**Post date:** [January 1, 2025, 8:55pm UTC](https://discourse.shapr3d.com/t/subscription-pricing-and-contact-form-issues/35833/5 "2025-01-01T20:55:14Z")

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I had similar issue going from iPad Apple purchase to Windows Surface.

If you have a email associated with Shapr (if you received shapr spam you likely have it).

You can login on shapr website and can buy through that process.

To confirm you can download the desktop app and login with that user account and see if all your past project comeback.

> [@I Help With Logging in on Windows After Purchase on Ipad](https://discourse.shapr3d.com/t/i-help-with-logging-in-on-windows-after-purchase-on-ipad/18797):
>
> Continuing the discussion from [Help With Logging in on Windows After Purchase on Ipad](https://discourse.shapr3d.com/t/help-with-logging-in-on-windows-after-purchase-on-ipad/18692): On an iPad you don’t log into the app you simply open it. When you down l load the app from the App Store and purchase it uses your Apple ID and your payment method attached to purchase. So I’ve never had to log in. When I go to my settings on the iPad and click on my subscriptions it shows the app under subscriptions. When I open it on my desktop which is windows I tried my apple info and it doesn’t know who…

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_[View the full topic](https://discourse.shapr3d.com/t/subscription-pricing-and-contact-form-issues/35833)._