# Subscription prompted

**URL:** https://discourse.shapr3d.com/t/subscription-prompted/14503
**Category:** Modeling Questions
**Created:** [August 19, 2021, 11:51pm UTC](https://discourse.shapr3d.com/t/subscription-prompted/14503 "2021-08-19T23:51:51Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![MrJack88](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mrjack88/32/8138_2.png) [@MrJack88](https://discourse.shapr3d.com/u/MrJack88)
#### Post date: [August 19, 2021, 11:51pm UTC](https://discourse.shapr3d.com/t/subscription-prompted/14503/1 "2021-08-19T23:51:51Z")

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Hello Shapr3D team

Why am I seeing this ?

I just opened the app to work on a project and surprised by this.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/d/d7c585ecd45363816b62fdcc1aaa93f90020760d.jpeg)

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### Author: ![MrJack88](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mrjack88/32/8138_2.png) [@MrJack88](https://discourse.shapr3d.com/u/MrJack88)
#### Post date: [August 20, 2021, 12:05am UTC](https://discourse.shapr3d.com/t/subscription-prompted/14503/2 "2021-08-20T00:05:18Z")

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All worked out  
Strangely I was logged out 😓

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### Author: ![Pherja](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/pherja/32/11624_2.png) [@Pherja](https://discourse.shapr3d.com/u/Pherja)
#### Post date: [August 20, 2021, 8:06am UTC](https://discourse.shapr3d.com/t/subscription-prompted/14503/3 "2021-08-20T08:06:43Z")

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Has the problem repeated itself? There’s no reason we should be logged out unless we go to LOG OUT.

But it’s been happening to me too all this week,

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### Author: ![MrJack88](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mrjack88/32/8138_2.png) [@MrJack88](https://discourse.shapr3d.com/u/MrJack88)
#### Post date: [August 20, 2021, 2:26pm UTC](https://discourse.shapr3d.com/t/subscription-prompted/14503/4 "2021-08-20T14:26:41Z")

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It is the first time this happens to me

Changed the password and all good now .

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### Author: ![MrJack88](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mrjack88/32/8138_2.png) [@MrJack88](https://discourse.shapr3d.com/u/MrJack88)
#### Post date: [August 20, 2021, 8:14pm UTC](https://discourse.shapr3d.com/t/subscription-prompted/14503/5 "2021-08-20T20:14:06Z")

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@Pherja do you open Shapr3D forum on another device?

If so … what brand ?