Support does not answer my mails anymore

I had a nice conversation with Anna from with realy quick responses. Unfortunately my problem is still not solved, but I can’t reach her anymore. It would be very nice if anyone from the team would contact me.

Thank you!

Hi - what seems to be the problem. What email address have you used to get in touch with Can’t seem to find it on our system. Please send an email to support again.

In the meantime Anna has contacted me and solved the problem.
Many thanks!