# Support request follow-up?

**URL:** <https://discourse.shapr3d.com/t/support-request-follow-up/32976>\
**Category:** Modeling Questions\
**Created:** [July 22, 2024, 9:46am UTC](https://discourse.shapr3d.com/t/support-request-follow-up/32976 "2024-07-22T09:46:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RTFM](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/rtfm/32/21385_2.png) [@RTFM](https://discourse.shapr3d.com/u/RTFM)\
**Post date:** [July 22, 2024, 9:46am UTC](https://discourse.shapr3d.com/t/support-request-follow-up/32976/1 "2024-07-22T09:46:04Z")

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I submitted a support request on Saturday. It is now Monday. I would like to check on the progress of the support request - but ther3e seems to be no way to do this.

Help?

Regards,

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [July 23, 2024, 8:25am UTC](https://discourse.shapr3d.com/t/support-request-follow-up/32976/2 "2024-07-23T08:25:24Z")

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Hey! I checked your email address in our system and found no request. Is it possible that you used a different email address? I’m happy to check the status of your request. If you send us a request via the [Shapr3D Suppor Portal](https://support.shapr3d.com/hc/en-us/requests/new), you’ll receive an email with a link to the details of your request. Please note that the support team doesn’t operate on weekends, so it may take a day to reply. I appreciate your patience.