# Sync Issues

**URL:** <https://discourse.shapr3d.com/t/sync-issues/38315>\
**Category:** Modeling Questions\
**Created:** [June 9, 2025, 7:09pm UTC](https://discourse.shapr3d.com/t/sync-issues/38315 "2025-06-09T19:09:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TheWoodango](https://avatars.discourse-cdn.com/v4/letter/t/4bbf92/32.png) [@TheWoodango](https://discourse.shapr3d.com/u/TheWoodango)\
**Post date:** [June 9, 2025, 7:09pm UTC](https://discourse.shapr3d.com/t/sync-issues/38315/1 "2025-06-09T19:09:14Z")

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Trying to “sync” my drawing in order to share it, but it is timing out and saying I need to be connected, but I am connected, I am able to post this issue as proof my connection is good.

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [June 10, 2025, 9:06am UTC](https://discourse.shapr3d.com/t/sync-issues/38315/2 "2025-06-10T09:06:04Z")

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Hey, can you please open a [support ticket here](https://support.shapr3d.com/hc/en-us/requests/new) with additional information (Shapr3D version, hardware specification, screenshot, and screen recording of the issue)? Thanks!