# This pencil

**URL:** <https://discourse.shapr3d.com/t/this-pencil/15150>\
**Category:** Modeling Questions\
**Created:** [October 2, 2021, 10:48am UTC](https://discourse.shapr3d.com/t/this-pencil/15150 "2021-10-02T10:48:09Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Memio](https://avatars.discourse-cdn.com/v4/letter/m/a5b964/32.png) [@Memio](https://discourse.shapr3d.com/u/Memio)\
**Post date:** [October 2, 2021, 10:48am UTC](https://discourse.shapr3d.com/t/this-pencil/15150/1 "2021-10-02T10:48:09Z")

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How can I remove this pen and the red dots?

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**Author:** ![JST](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JST](https://discourse.shapr3d.com/u/JST)\
**Post date:** [October 2, 2021, 2:00pm UTC](https://discourse.shapr3d.com/t/this-pencil/15150/2 "2021-10-02T14:00:00Z")

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Ipad setting/Shapr3D/tutorial mod off

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [October 2, 2021, 2:25pm UTC](https://discourse.shapr3d.com/t/this-pencil/15150/3 "2021-10-02T14:25:20Z")

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What @JST said, and also you need to remove Shapr3D from the background (restart it).

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**Author:** ![emilylin](https://avatars.discourse-cdn.com/v4/letter/e/858c86/32.png) [@emilylin](https://discourse.shapr3d.com/u/emilylin)\
**Post date:** [October 3, 2021, 10:21am UTC](https://discourse.shapr3d.com/t/this-pencil/15150/4 "2021-10-03T10:21:04Z")

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you can ask the shop help

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**Author:** ![Normanthem](https://avatars.discourse-cdn.com/v4/letter/n/c37758/32.png) [@Normanthem](https://discourse.shapr3d.com/u/Normanthem)\
**Post date:** [October 4, 2021, 8:17pm UTC](https://discourse.shapr3d.com/t/this-pencil/15150/5 "2021-10-04T20:17:30Z")

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Please connect me to someone from your billing department.

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**Author:** ![TheBum](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TheBum](https://discourse.shapr3d.com/u/TheBum)\
**Post date:** [October 4, 2021, 8:32pm UTC](https://discourse.shapr3d.com/t/this-pencil/15150/6 "2021-10-04T20:32:02Z")

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I suggest you use their support form:

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)