# Top Left App Buttons Become Non Functional

**URL:** <https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800>\
**Category:** Modeling Questions\
**Created:** [January 12, 2021, 2:34pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800 "2021-01-12T14:34:43Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Yepher](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/yepher/32/8902_2.png) [@Yepher](https://discourse.shapr3d.com/u/Yepher)\
**Post date:** [January 12, 2021, 2:34pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/1 "2021-01-12T14:34:43Z")

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This happens to me all the time but not when I try to reproduce. I export a drawing then I try to leave the drawing so I can go into a different drawing and export it but the buttons at the top of the screen stop working. I have to kill the app then open it again.

Here is a video where I am pushing the button in the top left corner but nothing happens:

 ![2021-01-12 08.23.43](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/9/9e7857beb8c22e23761748b9c8456a70546744df.gif)

**Steps I tend to follow when it happens**

1. Open a design in S3d
2. Export as STL and airdrop to Mac computer
3. Click the background of the drawing to get rid of the destination picker
4. Click close to get rid of the export dialog
5. Click the Designs button

Notice nothing happens. I just tried it a bunch of times while writing this but could not reproduce. I almost always do that flow after a longer drawing session so maybe I missed some important step.

When the app is in this state the “import”, “export” and “back to designs” button do not work but the “Help” button does.

To get out of this state I kill the app and then re-enter and all works well again.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [January 12, 2021, 2:51pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/2 "2021-01-12T14:51:19Z")

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Hi, can you tell me please the version of Shapr3D and iPad OS you are using? We have seen some issues where buttons became unresponsive because of Assistive Touch. Can it happen that you have the feature turned on?

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**Author:** ![Yepher](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/yepher/32/8902_2.png) [@Yepher](https://discourse.shapr3d.com/u/Yepher)\
**Post date:** [January 12, 2021, 3:10pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/3 "2021-01-12T15:10:38Z")

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AssistivTouch = `Off`

Shapr Version: `3.56.1 (665) #5c39311c`

IPad software version: `14.3`  
Model: `iPad Pro (9.7 inch)`  
Model Number: `MLQ62LL/A`

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [January 12, 2021, 3:15pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/4 "2021-01-12T15:15:39Z")

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Thanks,  
Please update Shapr to the latest 3.56.2 version and try to reproduce the issue. If it still there, please send us a screen recording to [support@shapr3d.com](mailto:support@shapr3d.com)

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**Author:** ![Yepher](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/yepher/32/8902_2.png) [@Yepher](https://discourse.shapr3d.com/u/Yepher)\
**Post date:** [January 12, 2021, 3:24pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/5 "2021-01-12T15:24:06Z")

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ok I will give 3.56.2 a go.

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**Author:** ![Yepher](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/yepher/32/8902_2.png) [@Yepher](https://discourse.shapr3d.com/u/Yepher)\
**Post date:** [January 12, 2021, 9:27pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/6 "2021-01-12T21:27:37Z")

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This just happened again on the latest version of the app. I will send a screen recording as requested.

Just made a follow up email with steps to reproduce the issue.

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**Author:** ![tommyn](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tommyn/32/1714_2.png) [@tommyn](https://discourse.shapr3d.com/u/tommyn)\
**Post date:** [January 13, 2021, 1:31pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/7 "2021-01-13T13:31:19Z")

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Hmmm… My beta version that I always open with TestFlight seems to be stuck at 3.54. What to do? Thanks

Best,

Tommy

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [January 13, 2021, 1:46pm UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/8 "2021-01-13T13:46:50Z")

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The version you have access to in Testflight is independent of the version in the AppStore. It depends on who our research team gives access to.

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**Author:** ![tommyn](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tommyn/32/1714_2.png) [@tommyn](https://discourse.shapr3d.com/u/tommyn)\
**Post date:** [January 18, 2021, 4:47am UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/9 "2021-01-18T04:47:58Z")

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Would there be some risk to files by going back and forth between beta and production version? Would hate to lose my work…

Best,

Tommy

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [January 18, 2021, 10:25am UTC](https://discourse.shapr3d.com/t/top-left-app-buttons-become-non-functional/10800/10 "2021-01-18T10:25:59Z")

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Hi Tommyn,

Yes, there is always a bit of risk involved when using the beta. e.g when we make change in the .shapr files’ structure, the older (production) version might not be able to open the file, until the change is released to production.

Personally, I suggest always using the production app for work, and beta app to test/play around with the new features, but never do “serious” work which might need to be presented to others / used in the production app.

Regards,  
Laci