# 打开界面是黑色的

**URL:** <https://discourse.shapr3d.com/t/topic/17687>\
**Category:** Modeling Questions\
**Created:** [February 28, 2022, 7:38am UTC](https://discourse.shapr3d.com/t/topic/17687 "2022-02-28T07:38:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Yoo](https://avatars.discourse-cdn.com/v4/letter/y/85f322/32.png) [@Yoo](https://discourse.shapr3d.com/u/Yoo)\
**Post date:** [February 28, 2022, 7:38am UTC](https://discourse.shapr3d.com/t/topic/17687/1 "2022-02-28T07:38:05Z")

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打开界面是黑色的，教程都过不去

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/2/2572a7e7aacb75484490713e65d58470eb414cd4.png)

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**Author:** ![LuJinfeng](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/lujinfeng/32/11882_2.png) [@LuJinfeng](https://discourse.shapr3d.com/u/LuJinfeng)\
**Post date:** [February 28, 2022, 9:47am UTC](https://discourse.shapr3d.com/t/topic/17687/2 "2022-02-28T09:47:47Z")

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您好，

感谢反馈，黑屏的问题需要技术团队进一步研究，您方便将以下信息发至邮箱 [lu.jinfeng@shapr3d.com](mailto:lu.jinfeng@shapr3d.com) 吗？  
1.设备型号  
2.Windows系统版本号  
(1&2 可在Windows设置-系统-关于本机找到，可截图后添加邮件附件）  
3.Shapr3D版本（在Shapr3D-设置-App Version找到，截图后添加邮件附件）

我这边收到文件后会及时与技术团队更进。