# Trouble after Shapr3D update

**URL:** <https://discourse.shapr3d.com/t/trouble-after-shapr3d-update/25703>\
**Category:** Modeling Questions\
**Created:** [May 8, 2023, 10:48am UTC](https://discourse.shapr3d.com/t/trouble-after-shapr3d-update/25703 "2023-05-08T10:48:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![riba](https://avatars.discourse-cdn.com/v4/letter/r/4da419/32.png) [@riba](https://discourse.shapr3d.com/u/riba)\
**Post date:** [May 8, 2023, 10:48am UTC](https://discourse.shapr3d.com/t/trouble-after-shapr3d-update/25703/1 "2023-05-08T10:48:17Z")

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Hello,

unfortunately I have some trouble with the latest Shapr3D update. I am using the pro version on my iPad and on my Windows PC. On my iPad it works fine, but when I start Shapr3D on my PC it opens for a couple of seconds and closes immediately. A new-installation of the software doesn’t solve the problem. What is wrong? I would be very happy if somebody could help me.  
Best regards  
Rico

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**Author:** ![Peter\_Gy](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peter_gy/32/9251_2.png) [@Peter\_Gy](https://discourse.shapr3d.com/u/Peter_Gy)\
**Post date:** [May 8, 2023, 10:50am UTC](https://discourse.shapr3d.com/t/trouble-after-shapr3d-update/25703/2 "2023-05-08T10:50:05Z")

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Sorry to hear that – could you reach out to our team directly [on the support site?](https://support.shapr3d.com/hc/en-us/requests/new) We’ll probably need a bit more information (your username, maybe a few designs, details about your PC etc.) to figure out what’s going on and it’s likely better to have that conversation in a support ticket than on a public forum.