# Tutorial do not start

**URL:** <https://discourse.shapr3d.com/t/tutorial-do-not-start/1588>\
**Category:** Modeling Questions\
**Created:** [October 7, 2017, 3:08pm UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588 "2017-10-07T15:08:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Tsaur](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@Tsaur](https://discourse.shapr3d.com/u/Tsaur)\
**Post date:** [October 7, 2017, 3:08pm UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588/1 "2017-10-07T15:08:24Z")

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Hi,  
I am trying to watch the tutorial but they will not start up. I had now problems a few days ago.

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**Author:** ![Gabor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gabor_shapr3d/32/235_2.png) [@Gabor\_Shapr3D](https://discourse.shapr3d.com/u/Gabor_Shapr3D)\
**Post date:** [October 7, 2017, 6:57pm UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588/2 "2017-10-07T18:57:28Z")

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We have fixed the issue by now. Can you check if it works fine for you?

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**Author:** ![Tsaur](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@Tsaur](https://discourse.shapr3d.com/u/Tsaur)\
**Post date:** [October 7, 2017, 8:31pm UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588/3 "2017-10-07T20:31:36Z")

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I am sorry but it still doesn’t work.

Kind Regards,

Thomas Saur  
VP and General Manager  
317-496-2349

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**Author:** ![Gabor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gabor_shapr3d/32/235_2.png) [@Gabor\_Shapr3D](https://discourse.shapr3d.com/u/Gabor_Shapr3D)\
**Post date:** [October 7, 2017, 8:53pm UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588/4 "2017-10-07T20:53:48Z")

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Make sure to clear the cache of your browser and check again. After you clear the cache, it should work fine.

Or alternatively you can check it in a private browsing session.

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**Author:** ![Tsaur](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@Tsaur](https://discourse.shapr3d.com/u/Tsaur)\
**Post date:** [October 8, 2017, 11:53am UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588/5 "2017-10-08T11:53:37Z")

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Dear Gabor,  
Bingo! It worked.  
Thank you very much  
Thomas

Kind Regards,

Thomas Saur  
VP and General Manager  
317-496-2349

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**Author:** ![Gabor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gabor_shapr3d/32/235_2.png) [@Gabor\_Shapr3D](https://discourse.shapr3d.com/u/Gabor_Shapr3D)\
**Post date:** [October 8, 2017, 12:24pm UTC](https://discourse.shapr3d.com/t/tutorial-do-not-start/1588/6 "2017-10-08T12:24:07Z")

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Perfect. Ask us any time you have questions!

G