# Tutorial video no image after resize window

**URL:** <https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934>\
**Category:** Modeling Questions\
**Created:** [July 24, 2023, 8:33am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934 "2023-07-24T08:33:12Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![cadmiumeye](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cadmiumeye](https://discourse.shapr3d.com/u/cadmiumeye)\
**Post date:** [July 24, 2023, 8:33am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/1 "2023-07-24T08:33:12Z")

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Hello, Thanks for looking at my post.

I am trying to do the first video of the bracket. When I resize the tutorial video in Shapr it losses all imagery. The only thing left is the dialog. When its small in the corner the part is there but is too small to see what is going on. When I resize to make it bigger, POOF, it’s gone. Anyone know how to resize without loosing the video? Running windows 10

Thanks, Cad

[[Loom | Free Screen & Video Recording Software | Loom](https://www.loom.com/share/1c72f7721b414f1e987a3d8ffd4432d2?sid=d75e7db7-7b24-44dc-8fd5-eb3139ee9720)][resize problem]

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [July 24, 2023, 8:48am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/2 "2023-07-24T08:48:29Z")

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Hi,

What is your exact Windows version, and devices specifications? I’m running the latest Windows 10, with the app version 5.420, and haven’t been able to reproduce this issue.

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<div class="post-metadata">

**Author:** ![cadmiumeye](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cadmiumeye](https://discourse.shapr3d.com/u/cadmiumeye)\
**Post date:** [July 24, 2023, 10:28am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/3 "2023-07-24T10:28:49Z")

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Edition Windows 10 Home  
Version 22H2  
Installed on ‎11/‎18/‎2020  
OS build 19045.3208  
Experience Windows Feature Experience Pack 1000.19041.1000.0

Device name DESKTOP-PJKBAA5  
Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz  
Installed RAM 32.0 GB  
Device ID 8A710B6E-D63E-446E-A887-13372737E818  
Product ID 00326-00883-80122-AAOEM  
System type 64-bit operating system, x64-based processor  
Pen and touch Pen support  
Nvidia Gforce RTX 2060

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [July 24, 2023, 11:05am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/4 "2023-07-24T11:05:20Z")

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What’s the Shapr3D version you are running and experiencing this issue?

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<div class="post-metadata">

**Author:** ![cadmiumeye](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cadmiumeye](https://discourse.shapr3d.com/u/cadmiumeye)\
**Post date:** [July 25, 2023, 5:13am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/5 "2023-07-25T05:13:09Z")

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Shapr3d version  
5.410.5390.0 #f45d4004

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [July 25, 2023, 7:18am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/6 "2023-07-25T07:18:32Z")

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Could you update to the latest version (5.420) and let us know if the issue is still there? Otherwise, a GPU driver update might also help.

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<div class="post-metadata">

**Author:** ![cadmiumeye](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cadmiumeye](https://discourse.shapr3d.com/u/cadmiumeye)\
**Post date:** [July 25, 2023, 9:27am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/7 "2023-07-25T09:27:05Z")

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Okay updating to the latest version fixed the problem. Thank you for the support!

Cheers, cad

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [July 25, 2023, 9:27am UTC](https://discourse.shapr3d.com/t/tutorial-video-no-image-after-resize-window/26934/8 "2023-07-25T09:27:46Z")

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Happy to hear that 🙂