# Unable to finish the tutorial

**URL:** <https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882>\
**Category:** Modeling Questions\
**Created:** [March 14, 2021, 11:04pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882 "2021-03-14T23:04:41Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![fernandodiehl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fernandodiehl/32/9817_2.png) [@fernandodiehl](https://discourse.shapr3d.com/u/fernandodiehl)\
**Post date:** [March 14, 2021, 11:04pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/1 "2021-03-14T23:04:41Z")

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Hi guys, how are you?

I’ve run the initial tutorial at Mac Os Beta version but at the step 5 the model doesn’t work.  
The model it’s not activate the push/pull command and I can’t proceed to the next steps or start the works.

Is it possible to resend another link to run?

Thanks!

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [March 15, 2021, 6:57pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/2 "2021-03-15T18:57:44Z")

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Hi, which tutorial are you following?

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**Author:** ![yetistu](https://avatars.discourse-cdn.com/v4/letter/y/3e96dc/32.png) [@yetistu](https://discourse.shapr3d.com/u/yetistu)\
**Post date:** [March 15, 2021, 7:40pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/3 "2021-03-15T19:40:02Z")

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Same Problem here, open app , follow the tutorial to step 5 and can’t go any further. can’t use the app at all

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [March 15, 2021, 7:41pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/4 "2021-03-15T19:41:23Z")

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We are looking into the issue, thanks for reporting it. Which tutorial are you following @yetistu?

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**Author:** ![yetistu](https://avatars.discourse-cdn.com/v4/letter/y/3e96dc/32.png) [@yetistu](https://discourse.shapr3d.com/u/yetistu)\
**Post date:** [March 15, 2021, 7:53pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/5 "2021-03-15T19:53:53Z")

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its step 5 on the tutorial showing the basics . step 5 is you can create a body from any closed sketch. can’t get any further or quit and get into he app at all

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**Author:** ![fernandodiehl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fernandodiehl/32/9817_2.png) [@fernandodiehl](https://discourse.shapr3d.com/u/fernandodiehl)\
**Post date:** [March 15, 2021, 7:54pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/6 "2021-03-15T19:54:01Z")

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Hello,

The initial tutorial that open when I the software is initialized.  
It’s a kind of mandatory tutorial, which teach the basic commands.  
Without ending this tutorial you can’t start a new project.  
The step 5 is not active.

Best,

**Fernando Diehl | STUDIOFDHL**  
+55 11 98585 6936  
[studiofdhl.com](http://studiofdhl.com)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [March 15, 2021, 7:55pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/7 "2021-03-15T19:55:00Z")

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> [@fernandodiehl](#):
>
> The initial tutorial that open when I the software is initialized

Yes, that’s clear, but we have 4 different versions of those 🙂

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [March 15, 2021, 9:06pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/8 "2021-03-15T21:06:30Z")

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Hi @yetistu and @fernandodiehl

Could you provide some more information to help the investigation?

Your OS version, app version, and especially the exact mac model would help a lot, as well as a video of what exactly happening/not happening.

Thanks!

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**Author:** ![fernandodiehl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fernandodiehl/32/9817_2.png) [@fernandodiehl](https://discourse.shapr3d.com/u/fernandodiehl)\
**Post date:** [March 15, 2021, 10:32pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/9 "2021-03-15T22:32:56Z")

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Hi Laci and Istvan,

Thanks for your attention!

Here are some information about my laptop:  
MacOS Big Sur Version 11.2.3  
MacBook Pro retina, 13-inch, early 2015  
3.1 GHz intel Core i7

the software version: Shapr3D-4.0.2.980.dmg

and a image of the step that doesn’t work:

 ![Screen Shot 2021-03-15 at 19.28.59](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/7/7c30ef802144f94bd7212face87356128a791b9c.jpeg)

I hope that these informations could help you guys.

Best regards,

Fernando

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [March 15, 2021, 10:36pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/10 "2021-03-15T22:36:57Z")

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Yes, super helpful, thank you. We are investigating the issue.

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**Author:** ![peti\_shapr3d](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peti_shapr3d/32/1583_2.png) [@peti\_shapr3d](https://discourse.shapr3d.com/u/peti_shapr3d)\
**Post date:** [March 16, 2021, 4:16pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/11 "2021-03-16T16:16:27Z")

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We were able to reproduce the issue, looking into a fix currently. Will keep you updated.

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**Author:** ![Vinyl](https://avatars.discourse-cdn.com/v4/letter/v/e274bd/32.png) [@Vinyl](https://discourse.shapr3d.com/u/Vinyl)\
**Post date:** [March 19, 2021, 3:16pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/12 "2021-03-19T15:16:08Z")

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Same issue here! Hope it gets solved soon.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [March 19, 2021, 7:10pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/13 "2021-03-19T19:10:59Z")

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Yes, a fix is on it’s way.

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<div class="post-metadata">

**Author:** ![johnnydfred](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/johnnydfred/32/13789_2.png) [@johnnydfred](https://discourse.shapr3d.com/u/johnnydfred)\
**Post date:** [March 21, 2021, 6:50am UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/14 "2021-03-21T06:50:23Z")

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Same. And no way to get to the app without finishing the tutorial, I assume.

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**Author:** ![johnnydfred](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/johnnydfred/32/13789_2.png) [@johnnydfred](https://discourse.shapr3d.com/u/johnnydfred)\
**Post date:** [March 21, 2021, 6:58am UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/15 "2021-03-21T06:58:32Z")

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Thanks. Finally ready to pull the trigger on a Hobby sub. Wanted to try the Mac version out to confirm usefulness. Keep up the work - this is all great!!

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [March 21, 2021, 7:22am UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/16 "2021-03-21T07:22:59Z")

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The fix for the issue will come out on Monday, sorry for the long wait!

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [March 22, 2021, 10:19am UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/17 "2021-03-22T10:19:39Z")

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Fix is out, it might take up to 24 hours to reach everyone. Version 4.1.1., please update to it.

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<div class="post-metadata">

**Author:** ![Vinyl](https://avatars.discourse-cdn.com/v4/letter/v/e274bd/32.png) [@Vinyl](https://discourse.shapr3d.com/u/Vinyl)\
**Post date:** [March 22, 2021, 2:09pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/18 "2021-03-22T14:09:08Z")

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Works like a charm now! Thanks!

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<div class="post-metadata">

**Author:** ![fernandodiehl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fernandodiehl/32/9817_2.png) [@fernandodiehl](https://discourse.shapr3d.com/u/fernandodiehl)\
**Post date:** [March 22, 2021, 3:27pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/19 "2021-03-22T15:27:56Z")

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Great, works perfectly!  
Let’s go work and see the possibilities 😀

Thank you guys!

Best regards

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<div class="post-metadata">

**Author:** ![Spencer.G](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@Spencer.G](https://discourse.shapr3d.com/u/Spencer.G)\
**Post date:** [March 31, 2021, 4:37pm UTC](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882/20 "2021-03-31T16:37:55Z")

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Idle suggestion: a “skip tutorial” button somewhere, anywhere for those that may be quite acquainted with the software and are reinstalling it on a fresh machine

[Next page](https://discourse.shapr3d.com/t/unable-to-finish-the-tutorial/11882.md?page=2)