# Unable to import files

**URL:** <https://discourse.shapr3d.com/t/unable-to-import-files/16831>\
**Category:** Modeling Questions\
**Created:** [January 11, 2022, 7:43pm UTC](https://discourse.shapr3d.com/t/unable-to-import-files/16831 "2022-01-11T19:43:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Deitrichcharles](https://avatars.discourse-cdn.com/v4/letter/d/48db29/32.png) [@Deitrichcharles](https://discourse.shapr3d.com/u/Deitrichcharles)\
**Post date:** [January 11, 2022, 7:43pm UTC](https://discourse.shapr3d.com/t/unable-to-import-files/16831/1 "2022-01-11T19:43:35Z")

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I have been having issues importing STL files and step files and I made the mistake of uninstalling and reinstalling shaper 3-D I seem to have lost all of my designs. Please help me

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**Author:** ![blankaivanyi](https://avatars.discourse-cdn.com/v4/letter/b/c37758/32.png) [@blankaivanyi](https://discourse.shapr3d.com/u/blankaivanyi)\
**Post date:** [January 12, 2022, 9:33am UTC](https://discourse.shapr3d.com/t/unable-to-import-files/16831/2 "2022-01-12T09:33:43Z")

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Hi Deitrichcharles,

We would like to take a look into your issue. Can you send me the STL and STEP files which you were experiencing issues with? Or you can send them to our support at [support@shapr3d.com](mailto:support@shapr3d.com).

Regarding your designs please check if you have an iCloud or backup save from before the app reinstallation. In that case you have it, you can restore your designs.

Thank you,  
Blanka