# Unable to load large files (1000+ items)

**URL:** <https://discourse.shapr3d.com/t/unable-to-load-large-files-1000-items/32470>\
**Category:** Modeling Questions\
**Created:** [June 17, 2024, 1:49am UTC](https://discourse.shapr3d.com/t/unable-to-load-large-files-1000-items/32470 "2024-06-17T01:49:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MarkA](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@MarkA](https://discourse.shapr3d.com/u/MarkA)\
**Post date:** [June 17, 2024, 1:49am UTC](https://discourse.shapr3d.com/t/unable-to-load-large-files-1000-items/32470/1 "2024-06-17T01:49:18Z")

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Recently (version 5.630 or 5.631, I’m not sure exactly when the problem started), I’m unable to load large files (1000+ items) on an iPad. The problem occurs independent of history (i.e., large files that I haven’t edited in more than a year have the problem). I’m able to load files with up to 300 or so items.

I see the same behaviour on two different iPad Pros, both an older one and a 2023 model.

When I try to load a large file, Shapr3d gets into an apparent infinite loop at the “Processing” stage. I’ve let it run for 10+ minutes without any signs of progress.

-mark

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**Author:** ![MarkA](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@MarkA](https://discourse.shapr3d.com/u/MarkA)\
**Post date:** [June 19, 2024, 3:10pm UTC](https://discourse.shapr3d.com/t/unable-to-load-large-files-1000-items/32470/2 "2024-06-19T15:10:47Z")

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This is a followup with more details and an example file.

Hardware: iPad Pro, 11 inch, 4th gen  
iPadOS: 17.5.1  
Shapr3d: 5.631.0.7013

Example file: [Dropbox](https://www.dropbox.com/scl/fi/u89cdkxu4jd4zhccsu6pt/nad-back-2.shapr?rlkey=tnl3ct34lj7hmlojd8m1sj5az&st=2ra312b7&dl=0)

I am unable to load or to import the example file.

In a sample of 21 Shapr files, I’m unable to load 4 of the files. All of the files that fail to load are relatively large and complicated. However, when I created a new file with approx 200 unique items then replicated them to create 1200 objects, I was able to save and load the file (33MB) without any problem.

-mark

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 19, 2024, 3:13pm UTC](https://discourse.shapr3d.com/t/unable-to-load-large-files-1000-items/32470/3 "2024-06-19T15:13:28Z")

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Please contact our support team directly. We are looking into this issue.

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<div class="post-metadata">

**Author:** ![MarkA](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@MarkA](https://discourse.shapr3d.com/u/MarkA)\
**Post date:** [June 19, 2024, 3:21pm UTC](https://discourse.shapr3d.com/t/unable-to-load-large-files-1000-items/32470/4 "2024-06-19T15:21:05Z")

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Thanks! I’ll follow up with support.

-mark