# Unable to open model

**URL:** <https://discourse.shapr3d.com/t/unable-to-open-model/39331>\
**Category:** Modeling Questions\
**Created:** [September 4, 2025, 7:41am UTC](https://discourse.shapr3d.com/t/unable-to-open-model/39331 "2025-09-04T07:41:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Side00](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Side00](https://discourse.shapr3d.com/u/Side00)\
**Post date:** [September 4, 2025, 7:41am UTC](https://discourse.shapr3d.com/t/unable-to-open-model/39331/1 "2025-09-04T07:41:53Z")

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I am not able to open my older model files. I am wondering if it has something to do with file sync. I did not turn on file sync, and most of my older files have a little cloud download icon under it. Do I need to turn on file sync in order to open those older files? Please help!

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [September 4, 2025, 1:44pm UTC](https://discourse.shapr3d.com/t/unable-to-open-model/39331/2 "2025-09-04T13:44:19Z")

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Hi, please open a help request on [this link](https://support.shapr3d.com/hc/en-us/requests/new) and we’ll take a look.