# Unable to open project - Reading Model Elements

**URL:** <https://discourse.shapr3d.com/t/unable-to-open-project-reading-model-elements/28592>\
**Category:** Modeling Questions\
**Created:** [October 25, 2023, 6:14pm UTC](https://discourse.shapr3d.com/t/unable-to-open-project-reading-model-elements/28592 "2023-10-25T18:14:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pen](https://avatars.discourse-cdn.com/v4/letter/p/58956e/32.png) [@pen](https://discourse.shapr3d.com/u/pen)\
**Post date:** [October 25, 2023, 6:14pm UTC](https://discourse.shapr3d.com/t/unable-to-open-project-reading-model-elements/28592/1 "2023-10-25T18:14:33Z")

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In general the latest version of the iPad app is extremely buggy, with multiple crashes in a single day…

Now I”m unable to re-open one of my projects, it”s been stuck on the loading screen for almost 1 hour at the point of “reading model elements”.

 ![IMG_2220](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/8/587a0f99e3a757f4e84dbb381c695281557775d4.jpeg)  
 ![IMG_2219](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/6/1679ffc8e1359de8aee9ad08664cb670c1902d3f.jpeg)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 26, 2023, 11:47am UTC](https://discourse.shapr3d.com/t/unable-to-open-project-reading-model-elements/28592/2 "2023-10-26T11:47:04Z")

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Hey @pen,

Can you please open a support ticket using the link below? Please remember to share the version of Shapt3D installed and the details of the iPad you are using.  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

Thanks in advance,