# Unable to open stp file from friend who created file on his Shapr3d iPad

**URL:** <https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741>\
**Category:** Modeling Questions\
**Created:** [January 31, 2017, 8:24pm UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741 "2017-01-31T20:24:09Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![brideout](https://avatars.discourse-cdn.com/v4/letter/b/3d9bf3/32.png) [@brideout](https://discourse.shapr3d.com/u/brideout)\
**Post date:** [January 31, 2017, 8:24pm UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741/1 "2017-01-31T20:24:09Z")

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Hello…im not sure what Im doing wrong…a friend sent me his stp file of a basic shape to open on my iPad with shapr3 d. We are both licensed users. I have the file In iCloud…when I try to open…the error message “the file couldn’t be opened because it doesn’t exist”…yet when I upload to Autodesk it clearly exists. I have no problem opening my stp files that I created with shapr3d that I store in my iCloud…am I missing something or doing something wrong? We want to share our creations with one another…and for some reason it won’t open.

Thoughts?

thank you in advance  
bruce

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [January 31, 2017, 8:29pm UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741/2 "2017-01-31T20:29:16Z")

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iCloud… well it has issues. Can you try send it via email or Airdrop?

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**Author:** ![AlbertoHD](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@AlbertoHD](https://discourse.shapr3d.com/u/AlbertoHD)\
**Post date:** [February 1, 2017, 1:07pm UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741/3 "2017-02-01T13:07:36Z")

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The same is happening to me trying to upload a simple STP to Sketchfab using my iPad Pro. I had solved the problem converting it to OBJ …but ☹

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**Author:** ![brideout](https://avatars.discourse-cdn.com/v4/letter/b/3d9bf3/32.png) [@brideout](https://discourse.shapr3d.com/u/brideout)\
**Post date:** [February 2, 2017, 1:35pm UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741/4 "2017-02-02T13:35:42Z")

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Strange…I found that by emailing the stp file to my Ipadpro…I could access and open the same file…that I have stored on my iCloud…BUT unlike the stp files I create in 'shaper3D…that I save on my iCloud…Im unable to open a stp file created by a friend on HIS Ipadpro that I saved in iCloud…strange. BTW…I saved my friends stp file to iCloud FROM my iMac …but I share iCloud with all devices… So it seems like if I save a stp file sent to me on my iMac…I can’t open it in shaper3d…BUT if I save to iCloud FROM my iPad…I can then go back and open the file stored in iCloud

regards  
bruce

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [February 3, 2017, 1:00am UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741/5 "2017-02-03T01:00:54Z")

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Interesting… iCloud magic ☹

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [February 3, 2017, 1:01am UTC](https://discourse.shapr3d.com/t/unable-to-open-stp-file-from-friend-who-created-file-on-his-shapr3d-ipad/741/6 "2017-02-03T01:01:30Z")

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To be honest I never had too much issues with iCloud, but I have seen many people who did ☹