# Unable to open the project

**URL:** <https://discourse.shapr3d.com/t/unable-to-open-the-project/41654>\
**Category:** Technical issues and bugs\
**Created:** [September 18, 2026, 8:08am UTC](https://discourse.shapr3d.com/t/unable-to-open-the-project/41654 "2026-09-18T08:08:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![29902723](https://avatars.discourse-cdn.com/v4/letter/2/a4c791/32.png) [@29902723](https://discourse.shapr3d.com/u/29902723)\
**Post date:** [September 18, 2026, 8:08am UTC](https://discourse.shapr3d.com/t/unable-to-open-the-project/41654/1 "2026-09-18T08:08:53Z")

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Why is there always a version update that prevents me from using it? I use both Windows and Mac. This time, the model created on Mac updated, but it can’t be opened on Windows, and the update is already the latest version. It’s really frustrating. This has happened many times. This time, I can’t help but roast. Can’t you guys ensure strong compatibility? Can’t engineers solve such a simple problem? It’s really frustrating.

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [September 18, 2026, 8:13am UTC](https://discourse.shapr3d.com/t/unable-to-open-the-project/41654/2 "2026-09-18T08:13:30Z")

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Hi,

We’ve created a support ticket for you and will follow up via email. Please check your inbox for further details!

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/3/0335b5c33df6eff5d4fd11642186376ab053057b.png) [@system](https://discourse.shapr3d.com/u/system)\
**Post date:** [September 21, 2026, 7:46am UTC](https://discourse.shapr3d.com/t/unable-to-open-the-project/41654/3 "2026-09-21T07:46:07Z")

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