# Unlocking jammed program
**URL:** https://discourse.shapr3d.com/t/unlocking-jammed-program/19695
**Category:** Modeling Questions
**Created:** [June 5, 2022, 10:59am UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695 "2022-06-05T10:59:08Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Susantha01](https://discourse.shapr3d.com/u/Susantha01)
#### Post date: [June 5, 2022, 10:59am UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695/1 "2022-06-05T10:59:08Z")
While designing the program jammed. I am unable to continue
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [June 5, 2022, 4:45pm UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695/2 "2022-06-05T16:45:27Z")
Hi,
What do you mean by jammed, could you explain a bit more what happened? Did you restart the app, and still not able to continue? Which app version are you running, on which device?
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### Author:  [@Susantha01](https://discourse.shapr3d.com/u/Susantha01)
#### Post date: [June 7, 2022, 3:33am UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695/3 "2022-06-07T03:33:36Z")
Dear Lazlo,
After the program was reloaded things are working again.
However from time to time the design I am working on freezes again and I have to close the design and reload
Some small bug is still there
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### Author:  [@Susantha01](https://discourse.shapr3d.com/u/Susantha01)
#### Post date: [June 7, 2022, 3:38am UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695/4 "2022-06-07T03:38:22Z")
I spoke too soon
We are back to one stroke only
Do I have to reload the program again
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [June 7, 2022, 7:05am UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695/5 "2022-06-07T07:05:18Z")
Could you please open a ticket for our support at [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new), and attach the problematic workspace, as well as the app version, os version, device used, and if you have steps to reproduce the issue? A video could also help.
Thank you!
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### Author:  [@Susantha01](https://discourse.shapr3d.com/u/Susantha01)
#### Post date: [June 7, 2022, 11:25am UTC](https://discourse.shapr3d.com/t/unlocking-jammed-program/19695/6 "2022-06-07T11:25:32Z")
Dear Lazlo
Thanks for your mail
Mr. Peter Kocs has responded
Ticket #65219
I have replied him