# Unwanted subscription

**URL:** <https://discourse.shapr3d.com/t/unwanted-subscription/19679>\
**Category:** Modeling Questions\
**Created:** [June 4, 2022, 11:43am UTC](https://discourse.shapr3d.com/t/unwanted-subscription/19679 "2022-06-04T11:43:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![salar](https://avatars.discourse-cdn.com/v4/letter/s/3d9bf3/32.png) [@salar](https://discourse.shapr3d.com/u/salar)\
**Post date:** [June 4, 2022, 11:43am UTC](https://discourse.shapr3d.com/t/unwanted-subscription/19679/1 "2022-06-04T11:43:44Z")

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I’ve just been charged £214 for a subscription plan I never wanted. This app was free when I downloaded it over a year ago. No links, numbers etc to call customer service.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 4, 2022, 11:51am UTC](https://discourse.shapr3d.com/t/unwanted-subscription/19679/2 "2022-06-04T11:51:22Z")

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Hi Salar, I understand that this must be frustrating. You should have received a couple of emails during your trial period about the future payment. If you did not, then we’ll look into this. You can receive a full refund with a single click: [https://support.shapr3d.com/hc/en-us/articles/115001414254-How-do-I-get-a-refund-](https://support.shapr3d.com/hc/en-us/articles/115001414254-How-do-I-get-a-refund-)

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**Author:** ![salar](https://avatars.discourse-cdn.com/v4/letter/s/3d9bf3/32.png) [@salar](https://discourse.shapr3d.com/u/salar)\
**Post date:** [June 7, 2022, 8:17pm UTC](https://discourse.shapr3d.com/t/unwanted-subscription/19679/3 "2022-06-07T20:17:33Z")

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Thank you. It is a magnificent app…