# Updated to 5.11, can’t log in to account

**URL:** <https://discourse.shapr3d.com/t/updated-to-5-11-can-t-log-in-to-account/15887>\
**Category:** Modeling Questions\
**Created:** [November 16, 2021, 6:50pm UTC](https://discourse.shapr3d.com/t/updated-to-5-11-can-t-log-in-to-account/15887 "2021-11-16T18:50:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NathanD](https://avatars.discourse-cdn.com/v4/letter/n/dec6dc/32.png) [@NathanD](https://discourse.shapr3d.com/u/NathanD)\
**Post date:** [November 16, 2021, 6:50pm UTC](https://discourse.shapr3d.com/t/updated-to-5-11-can-t-log-in-to-account/15887/1 "2021-11-16T18:50:02Z")

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I just updated to 5.11 and was prompted to log back in.  
It’s telling me my saved password that I use log into Shapr on my Mac and iPad (and beta) is incorrect.  
Am I going to have to change my password now?

I was logged into the beta app, and then logged out of it thinking that it was using one of my licenses but that didn’t fix it. Also, now I can’t log back I into the beta app.

My password for Shapr has always been the same, so I don’t understand why it’s telling me it’s incorrect.

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**Author:** ![NathanD](https://avatars.discourse-cdn.com/v4/letter/n/dec6dc/32.png) [@NathanD](https://discourse.shapr3d.com/u/NathanD)\
**Post date:** [November 16, 2021, 7:02pm UTC](https://discourse.shapr3d.com/t/updated-to-5-11-can-t-log-in-to-account/15887/2 "2021-11-16T19:02:01Z")

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So I just reset my password and it’s working now, but it’s odd that my same password I’ve always used for Shapr just stopped working out of nowhere.