# User error

**URL:** <https://discourse.shapr3d.com/t/user-error/27512>\
**Category:** Modeling Questions\
**Created:** [August 24, 2023, 2:50pm UTC](https://discourse.shapr3d.com/t/user-error/27512 "2023-08-24T14:50:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![benaston](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@benaston](https://discourse.shapr3d.com/u/benaston)\
**Post date:** [August 24, 2023, 2:50pm UTC](https://discourse.shapr3d.com/t/user-error/27512/1 "2023-08-24T14:50:07Z")

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This was a false alarm. Please accept my apologies. No data was lost.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [August 24, 2023, 2:53pm UTC](https://discourse.shapr3d.com/t/user-error/27512/2 "2023-08-24T14:53:24Z")

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Hi @benaston,

Please send us the design in question attached to a support ticket using the link below, we are here to check the issue.  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

edit: Let us also know what happens if you open the projects that do not have the thumbnails.

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**Author:** ![benaston](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@benaston](https://discourse.shapr3d.com/u/benaston)\
**Post date:** [August 24, 2023, 2:55pm UTC](https://discourse.shapr3d.com/t/user-error/27512/3 "2023-08-24T14:55:47Z")

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Opening any of these projects reveals an empty workspace.

Please reassure me that you have a backup of this work.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [August 24, 2023, 3:00pm UTC](https://discourse.shapr3d.com/t/user-error/27512/4 "2023-08-24T15:00:34Z")

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Thanks for answering the ticket, we are checking it.

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**Author:** ![benaston](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@benaston](https://discourse.shapr3d.com/u/benaston)\
**Post date:** [August 24, 2023, 5:57pm UTC](https://discourse.shapr3d.com/t/user-error/27512/5 "2023-08-24T17:57:25Z")

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This was a false alarm. Please accept my apologies. No data was lost.