# Verification email issue

**URL:** <https://discourse.shapr3d.com/t/verification-email-issue/40663>\
**Category:** Modeling Questions\
**Created:** [April 16, 2026, 11:01pm UTC](https://discourse.shapr3d.com/t/verification-email-issue/40663 "2026-04-16T23:01:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![willior2343](https://avatars.discourse-cdn.com/v4/letter/w/cdc98d/32.png) [@willior2343](https://discourse.shapr3d.com/u/willior2343)\
**Post date:** [April 16, 2026, 11:01pm UTC](https://discourse.shapr3d.com/t/verification-email-issue/40663/1 "2026-04-16T23:01:54Z")

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Hi, i’m trying to ask for a EDU liscence but i’m not receiving the verification email

i was able to get the verify for the community account but not the one for the software.

help would be welcome thanks in advance!

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [April 17, 2026, 8:29am UTC](https://discourse.shapr3d.com/t/verification-email-issue/40663/2 "2026-04-17T08:29:41Z")

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Hi, thank you for submitting a ticket! We have received it and are currently reviewing it.