# Very, very slow for open and load my projet

**URL:** <https://discourse.shapr3d.com/t/very-very-slow-for-open-and-load-my-projet/36010>\
**Category:** Modeling Questions\
**Created:** [January 12, 2025, 11:55am UTC](https://discourse.shapr3d.com/t/very-very-slow-for-open-and-load-my-projet/36010 "2025-01-12T11:55:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![christo](https://avatars.discourse-cdn.com/v4/letter/c/ebca7d/32.png) [@christo](https://discourse.shapr3d.com/u/christo)\
**Post date:** [January 12, 2025, 11:55am UTC](https://discourse.shapr3d.com/t/very-very-slow-for-open-and-load-my-projet/36010/1 "2025-01-12T11:55:42Z")

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i have mac studio M2 ultra, with 192Mo RAM, and for open my projet it’s take 20 minutes for load and open my project, what is the problem???

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**Author:** ![morua](https://avatars.discourse-cdn.com/v4/letter/m/9fc348/32.png) [@morua](https://discourse.shapr3d.com/u/morua)\
**Post date:** [January 12, 2025, 12:09pm UTC](https://discourse.shapr3d.com/t/very-very-slow-for-open-and-load-my-projet/36010/2 "2025-01-12T12:09:21Z")

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Im not an expert but could you give more info on how large the file is and other stuff?

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**Author:** ![christo](https://avatars.discourse-cdn.com/v4/letter/c/ebca7d/32.png) [@christo](https://discourse.shapr3d.com/u/christo)\
**Post date:** [January 12, 2025, 2:26pm UTC](https://discourse.shapr3d.com/t/very-very-slow-for-open-and-load-my-projet/36010/3 "2025-01-12T14:26:25Z")

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the shapr3D file is 116Mo

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [January 13, 2025, 7:35am UTC](https://discourse.shapr3d.com/t/very-very-slow-for-open-and-load-my-projet/36010/4 "2025-01-13T07:35:25Z")

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Hey, please open a support ticket containing the following info. We’ll investigate further.

- The version of Shapr3D you are using as shown under your Settings
- The Shapr3D design with which you’re experiencing the issue: [Instantly export to .shapr format](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format)  
You can right-click the project on your dashboard and “Save as .shapr”.

Please note that you can share large files with our Support team via Google Drive or WeTransfer as shown here:

[Share large cloud files with our support team](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files)