# Visual problems (Windows 10...?)

**URL:** <https://discourse.shapr3d.com/t/visual-problems-windows-10/42557>\
**Category:** Technical issues and bugs\
**Created:** [November 4, 2026, 2:41am UTC](https://discourse.shapr3d.com/t/visual-problems-windows-10/42557 "2026-11-04T02:41:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hans.wallenborg](https://avatars.discourse-cdn.com/v4/letter/h/e9c0ed/32.png) [@hans.wallenborg](https://discourse.shapr3d.com/u/hans.wallenborg)\
**Post date:** [November 4, 2026, 2:41am UTC](https://discourse.shapr3d.com/t/visual-problems-windows-10/42557/1 "2026-11-04T02:41:25Z")

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Hi!

Every modification of a 3D-object makes this object to disappear. It reappears after “enter/done”. If, for example, i click on an edge, the edge is highlighted, as before, but when i drag the arrow to create a fillet the object dissapear, and only the highlighted edge is visible. This problem occurs every time I start the modification of an object. Same thing with extrusion. But, it works correct in X-Ray-mode… This is verry anoying, and makes work verry challenging.

> [@Windows bug](https://discourse.shapr3d.com/t/windows-bug/42488/3):
>
> ![Fillet](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/e/7/e7f54fc545f33a999342ce152e7811c5dd65c9c2.jpeg)
> 
> ![Ext](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/4/5/45d219f53a7b00618e39a9604bf236fd3c867571.jpeg)

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [November 4, 2026, 10:51am UTC](https://discourse.shapr3d.com/t/visual-problems-windows-10/42557/3 "2026-11-04T10:51:53Z")

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Hi @hans.wallenborg

Thank you for bringing this to our attention.

This is a known rendering issue affecting the tool Preview for operations such as Offset Face, Scale, and Extrude on certain **Windows** devices equipped with GPUs based on the **Pascal architecture**.

Our Development team is actively working on a fix. In the meantime, as a temporary workaround, you can try switching Shapr3D to **DirectX 11** under:

**`Shapr3D Settings → Graphics → Backend → DirectX 11`**

We’ll follow up with affected users once the issue has been resolved.

Thank you for your patience.

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<div class="post-metadata">

**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [November 6, 2026, 10:04am UTC](https://discourse.shapr3d.com/t/visual-problems-windows-10/42557/4 "2026-11-06T10:04:36Z")

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Hi @hans.wallenborg

A quick update on this: we’ve identified the issue, and a fix is now on its way.

The update containing the fix is currently planned for early next week.

I will update this thread once the fix is publicly available.