# Visualization Freezes

**URL:** <https://discourse.shapr3d.com/t/visualization-freezes/24482>\
**Category:** Modeling Questions\
**Created:** [March 1, 2023, 4:48pm UTC](https://discourse.shapr3d.com/t/visualization-freezes/24482 "2023-03-01T16:48:42Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![mhek](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mhek](https://discourse.shapr3d.com/u/mhek)\
**Post date:** [March 1, 2023, 4:48pm UTC](https://discourse.shapr3d.com/t/visualization-freezes/24482/1 "2023-03-01T16:48:42Z")

</div>

Visualization started to freeze on me this week.  
iPad Pro 5th Generation iPadOS 16.3.1  
This is a model I have used over the last several months nothing really new. Takes a long time to select parts and freezes when I try to change color of the part.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [March 2, 2023, 11:02am UTC](https://discourse.shapr3d.com/t/visualization-freezes/24482/2 "2023-03-02T11:02:11Z")

</div>

Hello! Please open a support ticket using the link below, we are happy to check what could be the problem. In the ticket, please send us the following:

1. The Shapr3D design you have the problem with
2. The version of Shapr3D you are running
3. A screen recording of the issue - for the recording, please turn on the _Display Pencil and touches_ option. You can find the setting after visiting the Settings of the iPad and scrolling down to Shapr3D.

Thanks in advance,

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)