# Webviewer help

**URL:** <https://discourse.shapr3d.com/t/webviewer-help/21890>\
**Category:** Modeling Questions\
**Created:** [October 12, 2022, 10:00pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890 "2022-10-12T22:00:41Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Maria](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@Maria](https://discourse.shapr3d.com/u/Maria)\
**Post date:** [October 12, 2022, 10:00pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/1 "2022-10-12T22:00:41Z")

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When sharing using the webviewer feature, some details of transparency of bodies are not shown.  
Is there a way to fix this?

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**Author:** ![Zsombor](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/zsombor/32/11218_2.png) [@Zsombor](https://discourse.shapr3d.com/u/Zsombor)\
**Post date:** [October 13, 2022, 2:23pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/2 "2022-10-13T14:23:48Z")

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Are you having issues with transparency on the Webviewer website’s model viewer or in the AR preview? On what device / platform?

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**Author:** ![Maria](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@Maria](https://discourse.shapr3d.com/u/Maria)\
**Post date:** [October 13, 2022, 3:09pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/3 "2022-10-13T15:09:42Z")

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Webviewer website’s model viewer.

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**Author:** ![woodbytes](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/woodbytes/32/17195_2.png) [@woodbytes](https://discourse.shapr3d.com/u/woodbytes)\
**Post date:** [October 13, 2022, 4:44pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/4 "2022-10-13T16:44:35Z")

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Maybe you want to share the URL of your WebViewer model? Could be easier for the engineers to get the problem. 😃

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**Author:** ![kaiaho](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kaiaho/32/9264_2.png) [@kaiaho](https://discourse.shapr3d.com/u/kaiaho)\
**Post date:** [October 14, 2022, 4:36pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/5 "2022-10-14T16:36:28Z")

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My model does not change enviroment in webviewer.  
Is that by design or a bug?

[Collaboration webviewer link](https://collaborate.shapr3d.com/v/NgjMav862PWCN3q5P3OJX)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 14, 2022, 6:54pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/6 "2022-10-14T18:54:46Z")

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Environments are not included in the Webviewer.

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**Author:** ![Maria](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@Maria](https://discourse.shapr3d.com/u/Maria)\
**Post date:** [October 15, 2022, 11:51pm UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/7 "2022-10-15T23:51:02Z")

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This is the link to an example. I had adjusted the transparency levels in the visualization.  
[https://collaborate.shapr3d.com/v/Lz3MtFcHGbISRx61wFg6l](https://collaborate.shapr3d.com/v/Lz3MtFcHGbISRx61wFg6l)

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [October 17, 2022, 6:58am UTC](https://discourse.shapr3d.com/t/webviewer-help/21890/8 "2022-10-17T06:58:31Z")

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Seems like you have overlapping bodies, which also causes a visual glitch (Z fight).

Make sure you only have one body at one position, and they are set to transparent material.