# Webviewer

**URL:** <https://discourse.shapr3d.com/t/webviewer/23445>\
**Category:** Modeling Questions\
**Created:** [January 7, 2023, 1:59am UTC](https://discourse.shapr3d.com/t/webviewer/23445 "2023-01-07T01:59:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Zecnarf](https://avatars.discourse-cdn.com/v4/letter/z/eb9ed0/32.png) [@Zecnarf](https://discourse.shapr3d.com/u/Zecnarf)\
**Post date:** [January 7, 2023, 1:59am UTC](https://discourse.shapr3d.com/t/webviewer/23445/1 "2023-01-07T01:59:32Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/3/53326b82177af54c940aa8b5f8b8028f0b183fb3.jpeg)  
Please provide a detailed description of the issue. Provide as much information as possible, including screenshots and/or screen recordings. For screen recording, we recommend using Loom ([loom.com](http://loom.com)), an easy-to-use screen recording tool that works on Windows, iPadOS, and macOS. Loom videos can be easily embedded on the forum simply by pasting their URL. Topics without detailed information will be automatically closed. For subscription, billing, and licensing-related issues please open a support ticket using the link below. Please contribute to the community with meaningful, high-quality posts, and always use a respectful tone.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

> **[Shapr3D Webviewer](https://collaborate.shapr3d.com/v/YdnDsD80g6tf9OCPoFsO9)**
>
> Share your designs with a single click.

This only shows up in black in my iPhone 6

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [January 7, 2023, 2:28am UTC](https://discourse.shapr3d.com/t/webviewer/23445/2 "2023-01-07T02:28:58Z")

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An iPhone 6 is quite old, and lacks several capabilities. It works perfectly well on an iPhone 11.

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**Author:** ![Zecnarf](https://avatars.discourse-cdn.com/v4/letter/z/eb9ed0/32.png) [@Zecnarf](https://discourse.shapr3d.com/u/Zecnarf)\
**Post date:** [January 7, 2023, 2:43am UTC](https://discourse.shapr3d.com/t/webviewer/23445/3 "2023-01-07T02:43:36Z")

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It had worked in he past………otherwise i would have thought that……LOL that phone wont die

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/e/f/ef8cb69683d3c7eea8b01922ef42ca2daddeee9d.jpeg)  
Now on my iPad Pro

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [January 9, 2023, 3:45pm UTC](https://discourse.shapr3d.com/t/webviewer/23445/4 "2023-01-09T15:45:03Z")

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Hey @Zecnarf,  
Please send us the Shapr3D design in a support ticket via the link below, we’re here to check what is going on.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)