# What happens when Pro account expires?

**URL:** <https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697>\
**Category:** Modeling Questions\
**Created:** [May 14, 2019, 1:16am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697 "2019-05-14T01:16:50Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![chakatodd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/chakatodd/32/3735_2.png) [@chakatodd](https://discourse.shapr3d.com/u/chakatodd)\
**Post date:** [May 14, 2019, 1:16am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/1 "2019-05-14T01:16:50Z")

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If I cancel a monthly Pro subscription do I lose access to my designs?

Thanks!

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**Author:** ![one](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/one/32/3882_2.png) [@one](https://discourse.shapr3d.com/u/one)\
**Post date:** [May 14, 2019, 8:43am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/2 "2019-05-14T08:43:44Z")

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I am confused too.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 14, 2019, 9:15am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/3 "2019-05-14T09:15:01Z")

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Until now we haven’t locked designs when the subscription expired, but from now we will. Two workspaces will still be available. But we are not deleting your data or anything like that, if you reactivate your subscription, the workspaces will be available again.

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**Author:** ![chakatodd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/chakatodd/32/3735_2.png) [@chakatodd](https://discourse.shapr3d.com/u/chakatodd)\
**Post date:** [May 14, 2019, 11:55am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/4 "2019-05-14T11:55:10Z")

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What if all workspaces would be available with no edit controls?

Also please consider in-app purchase for one new design. I’m a hobbyist and can’t justify a Pro subscription, but I would pay per-design.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 14, 2019, 1:07pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/5 "2019-05-14T13:07:14Z")

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What are you using the product for as a hobbyist?

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**Author:** ![chakatodd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/chakatodd/32/3735_2.png) [@chakatodd](https://discourse.shapr3d.com/u/chakatodd)\
**Post date:** [May 14, 2019, 1:35pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/6 "2019-05-14T13:35:45Z")

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Designing a garden fence, a play house, closet storage, etc.

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**Author:** ![chakatodd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/chakatodd/32/3735_2.png) [@chakatodd](https://discourse.shapr3d.com/u/chakatodd)\
**Post date:** [May 14, 2019, 1:36pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/7 "2019-05-14T13:36:22Z")

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![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/9/9ae10b5321461e191f1c3038ae91686f93b726e0.jpeg)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 14, 2019, 2:35pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/8 "2019-05-14T14:35:59Z")

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I would like to better understand your use-case, what are these models for? Are they just for fun?

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**Author:** ![chakatodd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/chakatodd/32/3735_2.png) [@chakatodd](https://discourse.shapr3d.com/u/chakatodd)\
**Post date:** [May 14, 2019, 3:03pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/9 "2019-05-14T15:03:12Z")

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Yes! I’m just doing some projects around the house and modeling them for fun. I was making models using Fusion 360, but it is nice to do them on my iPad Pro with the Apple Pencil. I like your app but I can’t justify the Pro subscription for projects around the house. I’m a software developer, so I understand you are making a big investment in the software and need to feed your families! I would pay per-workspace to add new projects and maybe pay per-workspace to add some features like coloring. I wrote a long review about this in the app store.

Keep up the good work!

-Todd

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**Author:** ![Damcify](https://avatars.discourse-cdn.com/v4/letter/d/5e9695/32.png) [@Damcify](https://discourse.shapr3d.com/u/Damcify)\
**Post date:** [June 16, 2019, 12:31pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/10 "2019-06-16T12:31:47Z")

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This came a bit of a surprise and luckily the most relevant model is still available. Hope you manage to find a better hobbyist pricing model. I also understand you need to make a living, and we hobbyists aren’t your main market.  
I drew my verandah with Shapr3D if you are wondering.

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**Author:** ![Sid](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sid/32/2313_2.png) [@Sid](https://discourse.shapr3d.com/u/Sid)\
**Post date:** [June 18, 2019, 12:38am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/11 "2019-06-18T00:38:58Z")

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Istvan, I, too, am a Pro subscriber and do not work professional (that is, I am just a hobbyist and often go a month or more without using the software), but, I thought that my previous subscription fee of around $150 US would continue without a major increase. The new $240 pricing is hard to justify for an eighty-one-year-old guy. Since I am now on a very limited budget the idea of an alternate plan at a much lower fee is looking very much like a necessity.

However, I see the difficulty that arranging for such a special pricing presents for you, Istvan, and am resigned to the probability that I will not be renewing at the end of the current paid period.

Thanks.

Sid

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 18, 2019, 8:52am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/12 "2019-06-18T08:52:26Z")

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Hi Sid,

When we raised the price, all the existing subscribers stayed on the old price. So if you subscribed for $150, you will stay on $150, don’t worry 🙂

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**Author:** ![Sid](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sid/32/2313_2.png) [@Sid](https://discourse.shapr3d.com/u/Sid)\
**Post date:** [December 18, 2019, 10:16pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/13 "2019-12-18T22:16:43Z")

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Hi, Istvan. Looks as though I missed my iPhone prompt last May to renew my Pro subscription. After all that time (today is the 18th of December), I can’t open Shapr and obviously need to pay up. Please ask someone to contact me with instructions as to how to expedite my payment. Many thanx!

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [December 19, 2019, 9:57am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/14 "2019-12-19T09:57:47Z")

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Hi Sid, I see that you have an active Pro subscription valid until 2020-05-10. Please log in to the app with your email address and password as shown in the attached screen recording to access the Pro features.

If the issue persists, send me an email at [victor@shapr3d.com](mailto:victor@shapr3d.com) and I would be glad to see this through to ensure you regain full access.

[https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/1/148270acde142e9f113e4a223ad8fdf37e9d50b9.MP4](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/1/148270acde142e9f113e4a223ad8fdf37e9d50b9.MP4)

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<div class="post-metadata">

**Author:** ![Sid](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sid/32/2313_2.png) [@Sid](https://discourse.shapr3d.com/u/Sid)\
**Post date:** [December 19, 2019, 4:59pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/15 "2019-12-19T16:59:02Z")

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Thanx, Victor. Funny thing was that when I attempted to log in, after being a “no-show” for six months, I got a notice suggesting that I was no longer a user and that was as far as I could get in logging in. Since posts here only show the month and day (not the year), I assumed that my subscription had expired. At my advanced age, time has a sneaky way of being rather elusive in this sort of situation. I greatly appreciate your help in setting me straight. And, I am certainly pleased that I don’t owe you folks any money at this time.

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**Author:** ![Docabilly](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@Docabilly](https://discourse.shapr3d.com/u/Docabilly)\
**Post date:** [December 29, 2020, 7:50am UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/16 "2020-12-29T07:50:37Z")

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I stayed as a subscriber @25 USD per month since 2019 because I see the value now and the exciting value in the future. It’s a great product now and I think it will get better each few months. I am just helping and encouraging this great software!

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**Author:** ![Oregonerd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/oregonerd/32/8012_2.png) [@Oregonerd](https://discourse.shapr3d.com/u/Oregonerd)\
**Post date:** [December 29, 2020, 5:45pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/17 "2020-12-29T17:45:16Z")

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> [@Istvan](#):
>
> Until now we haven’t locked designs when the subscription expired, but from now we will.

I had to wait until Shapr went on sale. I may have to drop when the price increases as COVID has tanked my business. I’m mostly a hobbyist user for my Prusa Printer. I’m working on some ideas but they may not pan out.  
Using my down time to learn and create.

So if I cannot pay I lose access to my current designs? Shouldn’t they be available at least in a locked state: Exportable in parts or full, but not changeable?

If I cannot afford Amazon Prime, I don’t lose my content I paid for. Just saying.

This is one very good reason I am against subscriptions. My Atom3D is paid for. It’s mine. I don’t like it near as much, but it’s mine.

.

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [December 29, 2020, 6:30pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/18 "2020-12-29T18:30:17Z")

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You can export all your designs as 3D printable objects, or export them as Shapr3D to iCloud or other file systems. Those remain yours. The STL files can be used on your slicers. The Shapr3D files would remain intact until you reestablished your Shapr3D account, no?

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**Author:** ![JohnHewetson](https://avatars.discourse-cdn.com/v4/letter/j/eb8c5e/32.png) [@JohnHewetson](https://discourse.shapr3d.com/u/JohnHewetson)\
**Post date:** [April 25, 2023, 7:00pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/19 "2023-04-25T19:00:56Z")

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In my situation I have been doing the 14 day trial but will not be able to use the product for the next three months as I am travelling and fully booked. However I do want to be able to access my models (about 6 so far) when I get the yearly subscription at the beginning of July. I intend to keep practising on the software over the next couple of months. How do I ensure that the two models I want to continue practising on are the ones that I will have access to. I suppose I could delete the other 4 models but I would rather not as I want to pick back up on them when I have my subscription in July. Any thoughts or suggestions? I know I might sound like I am being cheap but my use for the program is for a side business doing wood working and I have a lot of expenses starting it up.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [April 25, 2023, 7:02pm UTC](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697/20 "2023-04-25T19:02:11Z")

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> [@JohnHewetson](#):
>
> How do I ensure that the two models I want to continue practising on are the ones that I will have access to.

You can export them and reimport them.

[Next page](https://discourse.shapr3d.com/t/what-happens-when-pro-account-expires/4697.md?page=2)