# Will an upgrade in computer help in opening and dimensioning the files

**URL:** <https://discourse.shapr3d.com/t/will-an-upgrade-in-computer-help-in-opening-and-dimensioning-the-files/40666>\
**Category:** Modeling Questions\
**Created:** [April 17, 2026, 2:59am UTC](https://discourse.shapr3d.com/t/will-an-upgrade-in-computer-help-in-opening-and-dimensioning-the-files/40666 "2026-04-17T02:59:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ida](https://avatars.discourse-cdn.com/v4/letter/i/ed655f/32.png) [@Ida](https://discourse.shapr3d.com/u/Ida)\
**Post date:** [April 17, 2026, 2:59am UTC](https://discourse.shapr3d.com/t/will-an-upgrade-in-computer-help-in-opening-and-dimensioning-the-files/40666/1 "2026-04-17T02:59:19Z")

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Hello,

I currently toggle between Ipad Surface pro 13 & my Microsoft surface Pro to use Shapr3d for work. At the moment both is struggling to open a file from a client. It is a STEP file that is 626,904KB.

I need it to dimension the item on the dwg, so that we can custom make what we need to make based on the umbilical.

I can open it, but the moment when i try to add the item on the dwg, my shapr 3d spins around. My Ipad on the other hand just crash every single time as it is a big file.

My boss have agreed to upgrade my computer but i just want to make sure that an upgrade in RAM and memory card, can actually do what i need to do. And it is just not a Shapr3d issue where it is not capable of opening a big file.

Current surface pro specs are 128MB graphics card, 16G ram and

12 gen Intel i7. At the moment, everytime i open the shapr3d - my laptop is already using 82% memory which my colleuege says is not optimal.

Below is the screenshot of the item.

 ![umbilical](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/3/532b9a0e7c383017e068b032b67791b959cb3300.jpeg)

Thank you.

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**Author:** ![TheBum](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TheBum](https://discourse.shapr3d.com/u/TheBum)\
**Post date:** [April 18, 2026, 2:56pm UTC](https://discourse.shapr3d.com/t/will-an-upgrade-in-computer-help-in-opening-and-dimensioning-the-files/40666/2 "2026-04-18T14:56:31Z")

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Don’t expect a big improvement. The problem with Shapr is that it’s a single-threaded app, which means only one processor core is involved in its execution.

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [April 20, 2026, 12:28pm UTC](https://discourse.shapr3d.com/t/will-an-upgrade-in-computer-help-in-opening-and-dimensioning-the-files/40666/3 "2026-04-20T12:28:14Z")

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Hi, thank you for submitting a support ticket! We have received it and are currently reviewing it.