# Windows 'Get Started' Loop + no cloud sync
**URL:** https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270
**Category:** Modeling Questions
**Created:** [June 13, 2023, 1:01pm UTC](https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270 "2023-06-13T13:01:03Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@AliCopping](https://discourse.shapr3d.com/u/AliCopping)
#### Post date: [June 13, 2023, 1:01pm UTC](https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270/1 "2023-06-13T13:01:04Z")
Hi I’m having a glitch when I open the Shapr 3D app on desktop it opens and makes me do the ‘get started’ tutorial every time without skipping. Once I’m through my designs no longer sync. Was working fine a few days ago.
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### Author:  [@Marci](https://discourse.shapr3d.com/u/Marci)
#### Post date: [June 14, 2023, 8:12am UTC](https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270/2 "2023-06-14T08:12:08Z")
Hello! Thanks for reaching out with this! We’re already investigating the issue, I’ll update the main thread when a fix is ready. Thank you for your patience!
> [@Windows "Get Started" setup every time I start on PC?](https://discourse.shapr3d.com/t/windows-get-started-setup-every-time-i-start-on-pc/26259/7):
>
> Hey there! We are working hard to resolve the issue in the fastest way possible. Thank you for your patience and your help in this so far, I’ll bump this thread as soon as an update is available. pray
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### Author:  [@Marci](https://discourse.shapr3d.com/u/Marci)
#### Post date: [June 15, 2023, 8:48am UTC](https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270/3 "2023-06-15T08:48:03Z")
Fix is ready, make sure to update! 🛠
> [@Windows "Get Started" setup every time I start on PC?](https://discourse.shapr3d.com/t/windows-get-started-setup-every-time-i-start-on-pc/26259/8):
>
> Hello everyone! raised_hands We have issued a fix for the above problem, so anyone who is affected, please make sure to update Shapr3D on your Windows machine to version 5.393. Here’s a short [how-to article](https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D#tab-win), should you need it. Thank you for your patience, and happy modeling! pray
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### Author:  [@alex\_taramasco](https://discourse.shapr3d.com/u/alex_taramasco)
#### Post date: [July 27, 2023, 11:52am UTC](https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270/4 "2023-07-27T11:52:19Z")
should I be concerned I am still having these issues in 5.420.5479.0?
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [July 27, 2023, 12:27pm UTC](https://discourse.shapr3d.com/t/windows-get-started-loop-no-cloud-sync/26270/5 "2023-07-27T12:27:35Z")
If you still have issues, please open a support ticket with all the relevant details (device, os version etc) at [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)