# Workspace Crashing

**URL:** <https://discourse.shapr3d.com/t/workspace-crashing/9446>\
**Category:** Modeling Questions\
**Created:** [October 21, 2020, 1:50am UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446 "2020-10-21T01:50:04Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://discourse.shapr3d.com/u/Rob)\
**Post date:** [October 21, 2020, 1:50am UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/1 "2020-10-21T01:50:04Z")

</div>

Hi

My saved project workspace will no longer open for me - it crashes after loading. I’m wondering if using the information provided somebody can tell me if upgrading to the latest iPad will give me access again?

(Perhaps too many ‘model elements & tessellating bodies’ for my current iPad to handle? 10.5 1st gen iPad Pro )

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/1/1dabe7b31748be7730b8a36fe0a0fb9e4fc8c18b.jpeg) ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/f/fccbb0e72fe3d1560c5b6f37f33a2bb1bc48056d.jpeg)

Thanks  
Rob

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 21, 2020, 12:34pm UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/2 "2020-10-21T12:34:54Z")

</div>

Hi Rob,

Sorry to see that your workspace crashes 😕 If you can backup the .SHAPR project file, you will be able to continue modeling on any other iPad that supports Shapr3D. If you can upload the file or send it to [support@shapr3d.com](mailto:support@shapr3d.com) I will check out if it can be opened on a newer iPad.

If you cannot backup the project from your iPad, try this solution:

> **[Use iTunes to share files between your computer and your iOS or iPadOS device](https://support.apple.com/en-us/HT201301)**
>
> You can copy files between your computer and apps on your iOS or iPadOS device using File Sharing.

Peter

---

<div class="post-metadata">

**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://discourse.shapr3d.com/u/Rob)\
**Post date:** [October 21, 2020, 1:20pm UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/3 "2020-10-21T13:20:30Z")

</div>

How do I backup the project file from outside the workspace?

I don’t have a computer…

---

<div class="post-metadata">

**Author:** ![JasonJessica](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@JasonJessica](https://discourse.shapr3d.com/u/JasonJessica)\
**Post date:** [October 21, 2020, 2:53pm UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/4 "2020-10-21T14:53:23Z")

</div>

@Rob Have you tried an app reinstall? This can often correct any corruptions and allow files to load correctly.

---

<div class="post-metadata">

**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://discourse.shapr3d.com/u/Rob)\
**Post date:** [October 21, 2020, 4:13pm UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/5 "2020-10-21T16:13:00Z")

</div>

Cheers for that advice mate.

Deleted & reinstalled. Lost all my work.

All of it.

---

<div class="post-metadata">

**Author:** ![JasonJessica](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@JasonJessica](https://discourse.shapr3d.com/u/JasonJessica)\
**Post date:** [October 21, 2020, 4:16pm UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/6 "2020-10-21T16:16:08Z")

</div>

@Rob Never had that happen before. We’re you just letting the app save to the default location? I always make sure my files are saving to my own maintained file/folder structure.

---

<div class="post-metadata">

**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [October 21, 2020, 4:30pm UTC](https://discourse.shapr3d.com/t/workspace-crashing/9446/7 "2020-10-21T16:30:34Z")

</div>

Rob,  
So sorry to hear this. Going forward, please save your files to iCloud, using the export function, choosing Shapr3D format, then save to Files. McD