Workspace export bug - blank share dialogue box

Hi everyone, we have an ongoing investigation for an issue that we see has happened to some users and weirdly we are not able to reproduce the issue in-house.

Issue: The share dialogue box is empty without any share options after exporting a design.

Interim solution

Please ensure to back up your designs as described in this article before trying any of these options:

  • Move files to the file manager using the Drag and drop method. Drag files and drop them on the file manager icon
  • Device reset: First do a “Reset All Settings” if the issue persists then use the “Erase All Contents and Settings” option

Did you experience this issue yet? Please share with us information on what you think might have lead to this. If you resolved the issue using a different approach from the above-suggested ones, please also do share your approach with us.

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