# WTH....Update not working! Desings on Ipad

**URL:** <https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495>\
**Category:** Modeling Questions\
**Created:** [June 28, 2023, 2:54am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495 "2023-06-28T02:54:59Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Chris\_C](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Chris\_C](https://discourse.shapr3d.com/u/Chris_C)\
**Post date:** [June 28, 2023, 2:54am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495/1 "2023-06-28T02:54:59Z")

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I am working on designs between my Ipad and Windows desktop. My Ipad is updated and working with the current version, I do a cloud sync so I can use my desktop and it says my design was made with a newer version, I go to update my software through the BS Microsoft app and it says there are no updates, WTF…now my project is going to be late because of BS. What are you doing SHAPR3D???

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 28, 2023, 4:14am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495/2 "2023-06-28T04:14:04Z")

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Hi Chirs\_C, new versions are rolled at the same time on every platform, but we can’t guarantee that your devices will automatically update at the same time. In this case please go to the Microsoft Store and update manually.

> **[Update Shapr3D](https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D)**
>
> Ensure that you have all the latest features available by keeping your Shapr3D software version up-to-date. Follow the guide below to learn how.
> 
> Windows iPadOS macOS
> 
> 
> From the installer
> To update...

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<div class="post-metadata">

**Author:** ![Chris\_C](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Chris\_C](https://discourse.shapr3d.com/u/Chris_C)\
**Post date:** [June 28, 2023, 10:57am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495/3 "2023-06-28T10:57:16Z")

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As I mentioned, there isn’t an update on Microsoft Store to install. And when I am in Shapr3d on my desktop, my design from my Ipad says “incompatible design,” and it says I need an update version and it takes me to the Microsoft app store where there isn’t an update.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 28, 2023, 11:02am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495/4 "2023-06-28T11:02:39Z")

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Unfortunately the Microsoft store is quite confusing. When there is a phased rollout, for some reason the Store won’t show it on the product page, but you’ll need to navigate to the Library page.

To update Shapr3D, follow these steps:

1. Open **Microsoft Store**. Make sure that you’re signed in to your Microsoft account.
2. At the bottom left, click **Library**.
3. At the upper-right corner of the **Library** page, click **Get updates**.

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<div class="post-metadata">

**Author:** ![Chris\_C](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@Chris\_C](https://discourse.shapr3d.com/u/Chris_C)\
**Post date:** [June 28, 2023, 11:05am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495/5 "2023-06-28T11:05:49Z")

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Not sure why I am not able to communicate with you; as mentioned in the last two posts I followed the steps, and there isn’t an update and option for update, it only says “Open” and it was last modified on 6/17/2023.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 28, 2023, 11:06am UTC](https://discourse.shapr3d.com/t/wth-update-not-working-desings-on-ipad/26495/6 "2023-06-28T11:06:57Z")

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Can you share a screenshot of the Library page?

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/f/0fe0d1b6a6e7be3d6bb119ae4e76496004a981a8.png)