Could you please assist me with the following two questions? experienced the program unexpectedly shutting down while drawing? Additionally, one of my drawings has unexpectedly zoomed out significantly,

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https://support.shapr3d.com/hc/en-us/requests/newCould you please assist me with the following two questions? Has anyone experienced the program unexpectedly shutting down while drawing? I have encountered this issue three times, and each time I had to recreate the drawings from my desktop. Additionally, one of my drawings has unexpectedly zoomed out significantly, requiring me to manually re-zoom from a small point to the correct scale. I have been working on this drawing for some time, and it is beginning to exhibit unusual behavior that I have not encountered before.

Apple products or windows?

When drawing double tap on the navigation gizmo and it should bring the drawing right into view UNLESS you have more than 1 object spaced very far apart.

Double-clicking a face on the orientation cube will also auto zoom the design.

Thank you, but could you please advise me on how to restore the drawing to its previous state? I have been working on this project for three months, and it appears to have changed automatically. I can provide screenshots to illustrate the issue. The three images are from the project page, showing the file when I load it and upon logging in. The size has significantly decreased, and it seems that my original drawing has shrunk unexpectedly from the original size on the main page. The original drawing is the one that shrank to a micron. How can I restore it to what it was before?

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I have a question. I am currently working on multiple drawings of a WWII battleship upper deck, but I have not yet finalized the details for each deck level. Would it be acceptable to open a new page and assemble all the deck levels for a dry-fit to ensure they align properly? I plan to return to the original separate drawings afterward to complete the final details.

Hi,

Please submit a Support Ticket so we can assist you further.