Can't select `Sketch` drill down

Need help? We are here.
1

This happens to me quite often. For some reason, I cannot select the Sketch button. I can see it knows I am touching it but the draw options do not appear. Other buttons work as shown here.

To recover I kill the app and come back in and then it works until it stops.

2

I’ve had that happen too. In fact, it also happens from time to time trying to export or even exit the workspace- meaning any button selection. I too have to leave the app, remove from background and restart. I shall remember to record a video next time.

3

Why is there a red dot by the wheel. Looks like a finger touch?

4

Good question about the red dot. I was not touching the screen there. Next time it happens I will look for that to see if that maybe a cause of the issue.

5

I know how to reproduce getting the top buttons into a state where they stop working. But I am not sure what causes the “sketch button” issue. It is odd that all other buttons continue to work.

6

This just happened to me again. I do not see a “stuck” red touch this time. I tried most of the other buttons this time too and everything else appears to be working.

7

Have you tried selecting something then hitting sketch?

8

I think so. But will give that a try next time it happens… Thanks for the tip.

9

Hi @Yepher !

What do you do before this happens? From the result I have no luck reproducing it so far :frowning:

10

I can reproduce the steps to make the top buttons stop working and sent those steps to support a while back.

I am not sure what the steps are to make the sketch button stop working. Usually, when it happens I am doing a lot of moves and rotates and switching between sketches. I feel like there is some combination of having selections and touching the background to “unselect all” and getting into this state. I’ve not tried to find a set of reproducible steps but I will give it a try and let you know if I figure them out.

I would estimate that if I use the app for 1.5 hours it will happen at least once.

1 Like
11

Thanks for the help!

The top buttons are already getting fixed, it was easier to figure out the problem there.