Program issues

To Whom It May Concern,

I am reaching out to report a technical issue I have encountered while working on my ship drawings within your program. My project involves building a ship with multiple levels, and I rely on reopening the original level drawing pages to add or restructure details. Unfortunately, I am currently unable to make changes to my original drawings, which has brought my work to a halt.

When I add new elements to my layout, they correctly appear at the bottom as designed. However, when I attempt to move or adjust these

shaded drawings, the blue shading remains in place and obstructs my work. This prevents me from eliminating the overlay and forces me to redraw elements instead of editing them directly. As a result, I am unable to restructure or refine my original drawings as I had previously been able to do.

This behavior is different from how the program functioned before, and it appears that something has changed in the software that now restricts my ability to move or edit original drawings. I kindly request guidance on how to resolve this issue so I can continue my project without interruption.

Thank you for your time and support. I look forward to your assistance in helping me move forward with my work.

Sincerely,
Manuel Sandoval

To get assistance, please submit a support request using this link: Shapr3D Support. Make sure to include your design in .shapr format, the version of Shapr3D you’re using, and your device’s hardware and software specifications. Thank you!