STL file won’t import

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1

.stl file not importing. Just loads and then when done nothings been imported.

Using iPadOS 17.0.3
App Version 5.493

Tried to add a screen recording of the loading but says I can’t because I’m a new user. I’ve searched and searched for a solution but none have helped. I have updated the app, my iPad does need an update but this has been happening randomly before the new OS update came out. Some .stl files import and load without a problem. The current file I’m trying to import is 95MB but I’ve imported higher MB without issues.

2

Then after so long it quits and nothings been imported Loom | Free Screen & Video Recording Software | Loom

3

Hi,

Please open a support ticket and attach the problematic file. .stl-s can be broken in many ways, and though we do our best to fix them, sometimes it just not possible. We will know more after investigating the file.

https://support.shapr3d.com/hc/en-us/requests/new

4

I’m trying to submit a ticket but every time I try to upload the .stl file it ends up say it took to long and the connection was lost.

5

Could you upload it to Goggle drive or similar, and share the link in the support ticket?

6

I got it fixed thank you though :slight_smile:

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