Can no longer load more complex designs

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1

I’ve been trying to load some of my designs today and can no longer load the more complex ones. Normally there is a short lag in loading these designs, but today the designs would never load. The app stayed on the “processing” screen for at least 4 minutes before I gave up (I timed it).

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Here are the troubleshooting steps I’ve taken so far:

  • I checked my internet connection and it is quite good (835mbps down and 940mbps up).
  • I rebooted my computer.
  • I tried importing the design I had previously exported as a .shapr file.
  • I checked my subscription (EDU expires on 11/15/2026).
  • Repaired the app
  • Reset the app
  • Uninstalled and reinstalled the app

My App Version is: 26.0.10296.0 #c080ced1 and Installation Type: Website.

Windows 11.

I’m in a pinch and need to access my designs!

Thanks,

Mark

2

Hi,

Please submit a Support Ticket, and we’ll assist you further: Submit a Support Request