I am using a free version and want to buy a full version, but can’t do this till it be fixed.
Hi there! Can you please upload some screen recordings of the issue? If you could also send the design you have the crash with, that would help a lot.
Feel free to upload them here, or send us a support ticket. We are here to check!
Hi. Crashes are completely random. No matter what i’m doing, suddenly it crashes. With all files. Say i was doing a fillet when it crashes, i open it again and do the same thing and it works.
I could not upload here, because I am new user, but I uploaded to youtube for you. Here is the link June 2, 2022 - YouTube
Yes absolutely right. I have been testing for some hours and the crashes are really random. Sometimes I feel like it crashes just after some minutes of using, like its some kind of bug
Same for me. IPad Pro 9.7”,IPad Os 15.01
Please send us the Shapr3D designs, they would help a lot.
Here, I uploaded for you. But only in 3mf format, because I have no subscription yet. Waiting for fixes
Thanks for the reports, we are working on a fix!
I have updated up to 5.141 now. Tests still shows crashes
Fix is not out yet, gonna be 5.142.
Laci, is this a smaller iPad issue only? I see 5.141 is available, but I’m working on designs now, so should I wait for 5.142?
Independent of the iPad’s size, we caught a memory leak, so depending on the available memory, you might run into it. it’s affecting the 5.140 and 141 builds, so if you are still on 13x I wouldn’t update, especially if the design is already big/complex. If all goes well, 142 will be out tomorrow with the fix.
Thank you for the quick reply. I’m already on 5.140, but I’ll wait for 142 now.
5.142 is out for both platforms! If you cannot find it in the available updates, search for Shapr3D manually and select it from the search query, then you’ll see an Update option instead of the regular Open.
Thanks for all the descriptions and the workspaces, they helped a lot!
Thanks to the team
Thank you very much for update 5.142! I am testing it now and for my iPad Mini 6 everything goes good and without any crashes now. Let’s cross the fingers