public incident update #1:
We are aware of an ongoing incident in our production systems that results in users being logged out, unable to log back in.
Our engineers are looking at the problem and we are working on the mitigation. Please stay tuned for updates and we apologize for the inconvenience.
We have identified the source of the problem in our services responsible for authentication and we are actively working to resolve it.
Mitigation steps were taken. As a result, login attempts are served slower, but with a higher chance of succeeding.
A set of fixes and capacity increases were deployed. They brought back operational stability for our authentication system.
We are keeping an eye on the situation.
The fixes have been validated, the incident has been resolved.
We apologize for the inconvenience caused.