My shapr3D does not sync my work

Dear shapr3D team and community:

My Shapr3D does not sync my work between iPad and Win11. There is no any sign or button about the sync function on any interface.

Am I missing some thing I should have done ?

I’ve startrd the 14 days free trail and enabled the monthly subscription. The first pay comes in a couple of days.

Helps needed :slight_smile:

Can you contact support?

https://support.shapr3d.com/hc/en-us/requests/new