There is no cloud storage entry displayed on either my iPad or Windows device, and my design sketches fail to sync between the two devices. I have purchased Shapr3D Pro, confirmed I am signed in to the identical Shapr3D account on both devices, and both apps are official stable builds rather than beta versions. Could you please help troubleshoot this cloud sync failure? I need to edit one project and sync sketches bidirectionally across iPad and Windows. Thank you.
Hi, we located your support ticket and replied there. Thanks!