My STEP export from Shapr3d creates empty file

I am trying to export a few objects from Shapr3D to rhino in a STEP file, but when I do, it saves as a zipped file with nothing in it. If i try to import or open the extracted folder, Rhino says its invalid/has no geometry. I have the most updated version of Shapr3d

Does your design contain mesh bodies (imported STLs)?

No everything was built in shapr

Please contact our support team directly, they’ll be able to help you with this: https://support.shapr3d.com/hc/en-us/requests/new